EA_Illium

Hi @postmanpatxd33 Are you on Gen 4 Xbox one or Gen 5 Series X/S? Can you try following the steps here, to ensure the console settings are not interfering? 

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@badazzspirit Wanted to check if we are still running into issues, or if you were able to try the steps above?

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Hi @Kappawftea Can you try adding Apex and Origin/EAC to any whitelist Avast has, as well as check for any OS and drivers updates then check if this continues? 

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@Kappawftea To check do you get an error message with the crash? Can you first check if you have any anti-virus or other security software that may be interfering?

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Hi @BRUHDUDE2020 can you try the following and let us know if you continue seeing this?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu...

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@Ravst  To confirm Origin and EA are the same things, Origin is EA's PC platform to purchase/play PC games. However, in creating an Origin account (If you created an account through the Client or Site) or creating an EA account (through a console, or another EA site) will make the either.

 

So if you were playing Apex on Steam, it would have already been connected to an EA/Origin account. You would have been able to sign into Origin client using that account.

 

If you then purchase PvZ and tried had linked an account, I would guess either you signed out of the first account which would give the appearance of wiping your apex progress since it would be pulling a new accounts data that would not have progress, or you may have unlinked your first EA accoun...

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@badazzspirit Did it show it was connecting you to an agent, or did you get an error when trying to connect?

Can you try clearing your cookies/cache or your browser's incognito mode?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @badazzspirit We are unable to assist with missing items in-game, for any potentially missing content please reach out to our support team to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) ...

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@Ravst To confirm data from PvZ BFN and Apex don't connect. To confirm when you linked your EA account and Steam account for PvZ, did you have to unlink Steam from a previous EA account? (Or was the EA account linked to a different Steam account before PvZ, for Apex?)

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hey @Alejololer Can you try going through the following steps to see if the connection improves?

 

• Connection and ...

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@ItzCristi96 Can you try disabling discord overlay to see if this continues?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @NGAUGEPH,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may ...

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