EA_Illium

Hey @Alejololer Can you try going through the following steps to see if the connection improves?

 

• Connection and ...

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@ItzCristi96 Can you try disabling discord overlay to see if this continues?

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Hi @NGAUGEPH,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may ...

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Hi @asapeggboi Can you try the following and check if this continues?

 

• Clear Origin Cache  or ...

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Hi @Pete6274 Would it be possible to look into port forwarding for PS4 ports to see if getting your NAT type to 1 makes a difference?

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Hi @Pete6274 Currently there are issues with PSN were seeing on our game, Your issue might be seperate. Once they are cleared can you verify if your issue continues? 

 

If so can you check what your network connection shows in the PS4 settings? (For download/upload, nat, etc)

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Hi @Pete6274 Can you try going through our Connection and ...

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HI @Disputjam Thanks for the additional information, can you go through the following and try out the steps if you have not as well?

 

• Repair EAC
• ...

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@vinaysongoku Thanks for the update, if possible can you try the suggestions @GuntherWolfgangz made?

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@Disputjam Do you have anything else running while you try to play?

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@vinaysongoku Do you have any software (or hardware) on the device or network that acts as security or controls network traffic? If so can we whitelist Origin and Apex and check if this continues?

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Hi @vinaysongoku Thanks for the additional information, can you try the following to see if anything changes?

 

• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  ...

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@Yuh_itsjona At the bottom of either link, you should see a "Contact Us" Option to select, it will take you through creating a case and selecting a contact method.

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Hi @Yuh_itsjona You will need to reach out to our support to help look into this further and see what option may be available. I would recommend reading through our help articles about linking and unlinking, you can also use the contact us option at the bottom of either to speak with an agent. 

 

• Link Platform accounts to EA Account   
• ...

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Hi @vinaysongoku There are a few things that could cause an issue with the match ping to be higher, first to check which platform are you on?

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Hi @lamskyza For assistance with your account and its security you will need to reach out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

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Hi @Kleptarc For immediate assistance you will want to speak with our support agents, you can contact them based on a few options below:

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

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@JAB_U-Ray Apologies thanks for the confirmation, I had thought that was what your last message had meant, In this case, the recommendation would still be the same to contact our support to have them look into this further.

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this bu... Read more