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Hey @jaygates879 I would recommend reaching out to our support to investigate this further.
EA Help on Twitter
Live-Support (Phone, Chat, Email)
Read moreHi @Joethe420
Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further. ...
Read moreHi @seniya23 To check which platform are you playing on? Also if you have a moment can you try the following?
Hi @Fariahz,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your Ban History, please note not all Bans may ...
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Thanks for sharing your experience with everyone on the forums. When it comes to an account this is banned we are unable to offer information or support in regards to the BAN or disputing it.
If your BAN is for a set time, we may need to wait till the time is over in order to gain access back, however, to get further information on a BAN I would recommend checking out our links below.
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Hi @Salosieppo Can you try going through these steps and seeing if anything changes?
Hi @Dread10_03 I would be happy to pass your feedback along to the team, currently however in-game purchases are final so whatever is purchased with a currency is kept.
Hi @Octopushy Thanks for trying those steps, to check have you reached out to our support to check for any issues with the account?
EA Help on Twitter
Live-Support (Phone, Chat, Email)
Read moreHey @Octopushy Can we try the following steps, and see if this continues?
Hi @tanaloged If your email may have been compromised I would first recommend reaching out to your email provider for assistance securing your account After if you believe someone may have accessed your EA account you will want to get in touch with our support for further assistance.
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Hi @TyTanZofWar can we try going through the steps listed here: Connection and ...
Read moreHi @BLG_Rilakkma,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your ...
Read moreHi @Kappawftea To check have you tried putting your device in a Clean Boot and running only Origin (or steam) and Apex then checking if this continues? If so would it be possible to get a ...
Read moreHi @NRG_itscentrix We are unable to refund purchases handled from a different platform (similar to purchases made on a Playstation or Xbox), I would recommend reaching out to our support so they can look into what options may be available.
EA Help on Twitter
Read moreHi @RangerOnMixer would it be possible to run through the following steps and checking if anything changes?
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