EA_Illium

Hi @Kappawftea To check have you tried putting your device in a Clean Boot and running only Origin (or steam) and Apex then checking if this continues? If so would it be possible to get a ...

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Hi @NRG_itscentrix We are unable to refund purchases handled from a different platform (similar to purchases made on a Playstation or Xbox), I would recommend reaching out to our support so they can look into what options may be available.

 

EA Help on Twitter 

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Hi @RangerOnMixer would it be possible to run through the following steps and checking if anything changes? 

 

• Connection and ...

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@TyTanZofWar Are you on a wired or wireless network? Do the PC and PS's use the same network when they run into this issue?

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Hi @postmanpatxd33 Are you on Gen 4 Xbox one or Gen 5 Series X/S? Can you try following the steps here, to ensure the console settings are not interfering? 

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@badazzspirit Wanted to check if we are still running into issues, or if you were able to try the steps above?

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Hi @Kappawftea Can you try adding Apex and Origin/EAC to any whitelist Avast has, as well as check for any OS and drivers updates then check if this continues? 

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@Kappawftea To check do you get an error message with the crash? Can you first check if you have any anti-virus or other security software that may be interfering?

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Hi @BRUHDUDE2020 can you try the following and let us know if you continue seeing this?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu...

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@Ravst  To confirm Origin and EA are the same things, Origin is EA's PC platform to purchase/play PC games. However, in creating an Origin account (If you created an account through the Client or Site) or creating an EA account (through a console, or another EA site) will make the either.

 

So if you were playing Apex on Steam, it would have already been connected to an EA/Origin account. You would have been able to sign into Origin client using that account.

 

If you then purchase PvZ and tried had linked an account, I would guess either you signed out of the first account which would give the appearance of wiping your apex progress since it would be pulling a new accounts data that would not have progress, or you may have unlinked your first EA accoun...

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@badazzspirit Did it show it was connecting you to an agent, or did you get an error when trying to connect?

Can you try clearing your cookies/cache or your browser's incognito mode?

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Hi @badazzspirit We are unable to assist with missing items in-game, for any potentially missing content please reach out to our support team to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) ...

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@Ravst To confirm data from PvZ BFN and Apex don't connect. To confirm when you linked your EA account and Steam account for PvZ, did you have to unlink Steam from a previous EA account? (Or was the EA account linked to a different Steam account before PvZ, for Apex?)

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful ... Read more