EA_Illium

Hi @vinaysongoku There are a few things that could cause an issue with the match ping to be higher, first to check which platform are you on?

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Hi @lamskyza For assistance with your account and its security you will need to reach out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

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Hi @Kleptarc For immediate assistance you will want to speak with our support agents, you can contact them based on a few options below:

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

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@JAB_U-Ray Apologies thanks for the confirmation, I had thought that was what your last message had meant, In this case, the recommendation would still be the same to contact our support to have them look into this further.

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this bu... Read more

@JAB_U-Ray To confirm are you seeing your previous progress now?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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@Kleptarc Do you get an error at all or is it just loading forever before you can connect to the lobby?


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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @JAB_U-Ray I have not heard of linking a third-party account wiping progression. To confirm have you recently changed the EA account the Xbox was connected to? If not I would recommend reaching out to our support to look into this further. 

 

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Hi @freddy6012 

 

For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this further.  

  

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@teziu9rmhl9j I would be happy to share what your seeing with KC with the team, Glad to hear the inital issue seems to be resolved.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpf... Read more

@jnub64 You can also create a case on help.ea.com for our support.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Syncron Glad to hear your seeing it back to normal, let us know if anything changes?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@MissssRooty We would need to speak with our support to look at this further, are you unable to create a case on help.ea.com or what happens?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

HI @DishiestSun6223 To check have you tried the below steps then relaunching to see if you get the same message? 

 

• Alternate Mac: 
  • Go to settings > Select General  > Then Network settings 
  • Go to advanced settings > Alternate Mac address > Select clear 
  • Select restart 
   
• Check for additional content...

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Hi @Doinggggg3 Can you the following and let us know if this continues?

 

• Connection and ...

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@teziu9rmhl9j Wanted to see if your still running into issues?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @jnub64 I would recommend reaching out to our support to look into this further. 

  

EA Help on Twitter  

https://twitter.com/EAHelp  

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Hi @MissssRooty  For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this further.  

  

EA Help on Twitter ...

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