EA_Illium

Hi @asapeggboi Can you try the following and check if this continues?

 

• Clear Origin Cache  or ...

Read more

Hi @Pete6274 Would it be possible to look into port forwarding for PS4 ports to see if getting your NAT type to 1 makes a difference?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos an... Read more

Hi @Pete6274 Currently there are issues with PSN were seeing on our game, Your issue might be seperate. Once they are cleared can you verify if your issue continues? 

 

If so can you check what your network connection shows in the PS4 settings? (For download/upload, nat, etc)

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by... Read more

Hi @Pete6274 Can you try going through our Connection and ...

Read more

HI @Disputjam Thanks for the additional information, can you go through the following and try out the steps if you have not as well?

 

• Repair EAC
• ...

Read more

@vinaysongoku Thanks for the update, if possible can you try the suggestions @GuntherWolfgangz made?

＊Accept as Solution ... Read more

@Disputjam Do you have anything else running while you try to play?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@vinaysongoku Do you have any software (or hardware) on the device or network that acts as security or controls network traffic? If so can we whitelist Origin and Apex and check if this continues?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - ... Read more

Hi @vinaysongoku Thanks for the additional information, can you try the following to see if anything changes?

 

• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  ...

Read more

@Yuh_itsjona At the bottom of either link, you should see a "Contact Us" Option to select, it will take you through creating a case and selecting a contact method.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @Yuh_itsjona You will need to reach out to our support to help look into this further and see what option may be available. I would recommend reading through our help articles about linking and unlinking, you can also use the contact us option at the bottom of either to speak with an agent. 

 

• Link Platform accounts to EA Account   
• ...

Read more

Hi @vinaysongoku There are a few things that could cause an issue with the match ping to be higher, first to check which platform are you on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving t... Read more

Hi @lamskyza For assistance with your account and its security you will need to reach out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

Read more

Hi @Kleptarc For immediate assistance you will want to speak with our support agents, you can contact them based on a few options below:

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support (Phone, Chat, Email) 

...

Read more

@JAB_U-Ray Apologies thanks for the confirmation, I had thought that was what your last message had meant, In this case, the recommendation would still be the same to contact our support to have them look into this further.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this bu... Read more

@JAB_U-Ray To confirm are you seeing your previous progress now?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Kleptarc Do you get an error at all or is it just loading forever before you can connect to the lobby?


＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @JAB_U-Ray I have not heard of linking a third-party account wiping progression. To confirm have you recently changed the EA account the Xbox was connected to? If not I would recommend reaching out to our support to look into this further. 

 

EA Help on Twitter 

...

Read more