EA_Kent

Hi @Hunterman3467, 

Do you know if either you or your friend are playing on a child account? 

@PsyhiX69 

Good to know! Thanks for sharing that. 

@ceiutz 

It is something the team has said they want to do in the future, but I'm afraid we don't have any news on that at the moment. If it does happen sometime later keep an eye out for an announcement to let everyone know. 

@NaiPolisher 

Do you mean the stuff you've earned on the account after you unlinked it? Yes, you would lose that again if you link it back to the original EA Account. The account would go back to the state it was at the time you unlinked it. 

@xoRyder 

That's definitely weird. If you reactivate 2FA it just starts doing the same thing again? 

@PewterPandaAASE 

You're welcome! Thanks for taking the time to follow up and let me know she's all set. 

Hey @ceiutz, 

Are you asking if there's a way to keep your progress between PS4 and PC? I'm afraid that Apex Legends doesn't have cross-platform progression, so if you start playing on PC it would be on a fresh account. 

@NaiPolisher 

I see, thanks!

That will happen when you unlink your platform account. In order to recover the missing content you would need to relink the account back to the original EA Account. 

Hi @NaiPolisher, 

Did you unlink your PSN account from your EA Account before you saw that everything had gone missing? 

Hey @F1YBYN1GHT, 

We're looking into the issues that are preventing the animated Apex Predator badge from being granted to those who earned it. Thanks for bearing with us while it's under investigation. 

Thanks for the updates!

Have you tried starting up your PC in a Clean Boot to test and see if that makes any difference? That way if there's anything else running that could be related to the FPS issues it might help to get around it. 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks! 

@MSwampertEX 

Sounds good, thank you! 

@PewterPandaAASE 

They disappeared for everyone a while ago while we were working on a few things on our side, but they should be back after the update today. If your wife still isn't seeing hers just give us a shout. Thanks! 

Hey all,

Dive trails are supposed to only last a season. When you earn one at the end of a season you'll be able to use it throughout the new season. Once the next season starts after that, the trail will go away and will be replaced with whichever trail you earned for that season. 

That said, there was an issue that was causing them to stick around longer than they were supposed to. This issue was fixed in today's patch, so you might no longer see some of those dive trails that were supposed to have expired. 

If you're missing other season 10 rewards we are aware and working on getting that sorted out ASAP. 

Hi @PewterPandaAASE, 

Thanks for the report! 

We're working on getting those badges back for everyone soon. 

Hey @thehibijibis, 

What does your hardware usage look like when Apex Legends is running? Do you see anything out of the ordinary there? 

Hi @MSwampertEX, 

Have you had the chance to try this out since today's update? We made some changes to hopefully improve the placement of Wattson's fence, so I am curious if that made a difference with the HUD issues you were seeing as well. 

Hi @gerayedee, 

If you still aren't seeing the coins you purchased please get in touch with the EA Help team so they can take a look. 

If you need more info on how to reach them check out the EA Help website. You can also speak with them over ...

@zipp_bot 

Thank you for following up!

The code: snake error doesn't strictly show up for banned accounts. In the past I've also seen it pop up for temporary matchmaking locks as well as just random disconnections. If you're still able to log in and play I don't think you've got anything to worry about. 

@K387 

Gotcha, thanks for following up!