EA_Kent

@G3tS1tOn 

Thanks for following up!

When you've got the chance can you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! ...

Hi @lowkeyjason19, 

That shouldn't cause any problems with playing Apex Legends. Since your accounts for Apex Legends don't share progress between platforms, your Xbox progress wouldn't be affected by Steam or vice versa. 

Hey @FRENdtf, 

Did you have the chance to take the Windows drivers for a spin? Are you still running into any of the same issues? 

@Solid_EXC 

Hmm, that is pretty strange. 

I think it might be best to reach out to the EA Help team when you have the chance so they can take a look at your account and make sure it's secure. For more info on how you can set up a case with them check out the EA Help website. 

Hey @Seulesss, 

An MSINFO has some personal info about your PC that we don't really want to be publicly visible, so we won't ask you to share one here on Answers HQ. 

A DxDiag might be helpful, though. Would you mind sharing one when you have the chance? You can find more info on how to pull one up over at the ...

Hi there,

I'd like to try out some troubleshooting to see if we can help with the errors you've been seeing. 

When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still running into the same errors after that please let me know. Thanks! 

Hey @Solid_EXC, 

Do you know if anyone else plays Apex Legends on this same EA Account? Do you have any console accounts connected with your EA Account? 

@Hunterman3467 

Got it, thanks for following up!

Which platforms are you and your friend playing on? 

Hi @G3tS1tOn, 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? Does it still freeze up? 

You can find more info on how to set up a Clean Boot at the EA Help website. Please let me know how that goes once you've had the chance to give it a shot. Thanks! 

@hoyce_gos 

Thanks for sharing! 

@light69t 

Hmm, gotcha. I think it would be best to get in touch with the EA Help team so they can take a look at your account. Unfortunately this isn't something we can really investigate here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website...

Hi @DubstaWP, 

I split your post off to a new thread since the original one was pretty old. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? That way if there's any sort of software conflict that may help to get around it. For more info on how to set up a Clean Boot check out the ...

Hey @light69t, 

Did you unlink your PSN account from an EA Account before this happened? 

Hi @Spookylovesthing, 

Can we try out some troubleshooting to see if we can help with the connection issues you've been seeing? 

When you have the chance I'd recommend starting with the basic connectivity steps from the EA Help website to see how that goes. If you're still having trouble after that can you let me know which platform you play on? 

@N19htf0x 

Gotcha. There was something else I was curious about. 

What happens if you start your PC in a Clean Boot before you launch Apex Legends? Does that make any difference? 

If you need more info on how to set one up check out the ...

@ttvasu 

Ah, I see. What's going on with your PC, if you don't mind me asking? 

Hi @ttvasu, 

Did you already try running through the steps I mentioned earlier in this thread? Are you still getting that same error message afterward? 

@muzammil147 

I see, thanks!

What type of internet connection do you use? Are you connected over WiFi, or do you use a network cable? 

@N19htf0x 

Hmm, a caching issue is possible. Do you always run into the compiling shaders message when you first start the game? 

Hey @DreadHawkDiablo, 

Have you both double-checked to make sure that you have the options for cross-play and invites active in your account privacy settings?