EA_Kent

Hey @steviervaughan, 

I appreciate that! 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If anything else running in the background is causing issues with the drivers that may help narrow it down. 

For more info on how to set up a Clean Boot check out the ...

@5uper_5ensitive 

Just to make sure I understand correctly, you unlinked it from two different EA Accounts? 

@queenbeedeb 

Gotcha. If it's already been 24 hours then feel free to reach out to the EA Help team and they can take a look. 

Hi @steviervaughan, 

When you've got the chance could you share a DxDiag here so we can take a look? 

For more details on how you can pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

Hi @queenbeedeb, 

Sometimes it can take a bit for the coins to come through. If you still aren't seeing them on your account after 24 hours I'd recommend getting in touch with the EA Help team so they can take a look. 

For more info on how to set up a case with them check out the EA Help website...

Hey @XXLKevin, 

Which platform do you play on? 

Hi @rayzooooo, 

This may be happening because of the region settings on your Steam account. 

I'd recommend getting in touch with Steam support to see if they can take a look and make sure the region is set correctly. You can find more details on how to reach them at the ...

Hi @Vortexalia, 

Can we also try setting a different DNS on your PS5 to see if that makes any difference? 

You can update the DNS using the steps below: 

1. Open the PS5 Settings

2. Select Network

3. Select Settings

4. Select Set Up Internet Connection

5. Choose Set Up Manually

6. Choose WiFi or LAN Cable depending on what type of connection you're using

7. Select DNS

8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also seen some people mention that u...

@kuroboom 

Nice, thank you for letting me know it helped! 

Hi @GrimReminiscence, 

Could you share a DxDiag when you have a chance so we can take a look? For more info on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks! 

Hi @ogenwar, 

I think it would be best to get in touch with the EA Help team so they can pull up your account and take a look. For more info on how you can set up a case with them check out the EA Help website. 

If you prefer, you can also speak with them over ...

@dake_frog 

Thank you for letting me know! I'm glad to hear you were able to figure out what was happening. 

@5uper_5ensitive 

It works that way for other platform accounts like PlayStation or Xbox, but as far as I know the same thing wouldn't happen for Steam. Your account progress matches up for Steam and Origin, unlike the console platforms. 

Hi @dake_frog, 

What happens if you start up your PC in a Clean Boot before launching Apex Legends? If there's anything else running that might be related to the errors you've been getting that may help to narrow it down. 

You can find more details on how to set up a Clean Boot at the EA Help website. Once you're able to give that a try...

Hey @5uper_5ensitive, 

In order to play Apex Legends in Steam it would need to be connected with an EA Account. If you were to unlink the Steam account from your EA Account, the next time you try playing Apex Legends it's going to ask you to connect it with an EA Account. 

As far as your game progress, you shouldn't actually lose anything by unlinking a Steam account. Since your progress on Steam is the same progress as what you would have in Origin, it should still be there on your account. 

@kuroboom 

Thank you! I appreciate it. 

There are a few things I'd like to try to see if we can help figure out how to fix the FPS dips. 

First, have you tried starting up your PC in a Clean Boot to see if that makes any difference? That way we can exclude anything else that's running which could be connected to the FPS drops. You can find more details on how to set one up over at the ...

@Hunterman3467 

Is your friend already on your friends list, or are you trying to add them for the first time? 

If they're already on your friends list, and you're having trouble sending them invites to play, can you try removing and re-adding them to your friends list to see if that helps? 

@MSwampertEX

Thanks for following up and letting me know! 

Hey @Mr_ciuz, 

Those dive trails are supposed to be temporary, but we're still working on sorting out some issues that are causing them to stick around longer than they're supposed to. So right now people may still have them, but they will most likely expire some time in the future when the issues are fixed. 

Hi @kuroboom, 

Would you mind sharing a DxDiag when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!