EA_Kent

@Hunterman3467 

Hmm, I see. 

Have you both checked to make sure there aren't any communication bans or restrictions on your accounts? 

Hi @N19htf0x, 

Thanks for following up! 

Have you noticed any consistent pattern of what's happening in-game before this happens? Is it usually the first match of the day, or do you see it happen after you queue up for another game after going back to the lobby? 

Hey @JaguarCM12, 

I'd recommend getting in touch with the EA Help team to see if there's anything they can do for that. 

You can find more details on how to set up a case with them over at the EA Help website. You can also speak with them over ...

@muzammil147

Which datacenter are you normally connecting to? If you change to other datacenters the same issues aren't happening? 

Hey @muzammil147, 

Have you double-checked your PSN account to make sure you don't have any bans or restrictions on it? 

@wuwudog 

Thank you!

Do you currently have Radeon Boost enabled in your Radeon Software? If so, can you try disabling it to test and see if that makes a difference? 

@ChargedClouds 

Got it, thanks!

Have you tried setting a static IP address for your Xbox to see if that helps? The Port Forward website has some instructions on how you can set that up. If you're able to give it a shot please let me know how it goes. Thanks again. 

@wuwudog 

Would you mind posting a DxDiag when you have the chance? You can find more details on how to grab one at the EA Help website. 

Once you have the text file please attach it to this thread. Thanks!

Hey @rayzooooo, 

If the currency on your EA Account is wrong, it sounds like the region might have been changed or set incorrectly. 

It might be best to get in touch with the EA Help team so they can pull up your account and take a look to see if there's anything they can do to fix that. You can find more details on how to set up a case with them at the ...

@thehibijibis 

The easiest way to do it is to re-enable everything in groups. So that way you don't have to do it all one-by-one, and you can narrow it down if you start running into the same issue again. 

@steviervaughan 

Got it, thanks for giving that a shot!

Have you tried rolling back to any earlier drivers to test and see if that makes a difference? I have seen some cases where using older drivers can help get around this type of error. 

@5uper_5ensitive 

I'm pretty sure it's supposed to work that way. You can unlink a platform account from EA Account A and link to EA Account B without the six month restriction. You'd run into the restriction if you tried unlinking a different platform account from EA Account A within 6 months. So if you had two different platform accounts on EA Account A, you would only be able to remove one of them without waiting 6 months. 

@queenbeedeb 

I'm glad to hear they were able to help! Thank you for letting me know. 

Hey @Seulesss, 

My first thought is there might be a software issue of some kind that's causing this to happen. 

What happens if you start your PC in a Clean Boot before you launch Apex Legends? If there is anything else running that could be causing this that might help to get around it or narrow it down. You can find more details on how to set up a Clean Boot over at the ...

@XXLKevin 

Thanks! I appreciate that. 

There are some other things we can try which could help with what you're seeing. 

I have seen a few people mention that using a different DNS can make a difference. Can we give that a shot and see if it helps? You can change the DNS through the Windows TCP/IP Settings. Choosing the Manual option will let you enter a DNS of your choice. For more info on how to get there check out the ...

Hi @Risky-Bisc, 

Can we try updating the DNS on your PS4 to see if that makes any difference? You can change the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. ...

@puyitwOw 

Nice, that's good to hear! Thank you for letting me know. 

@Junkmann_666 

Thanks for sharing! Glad to hear you were able to figure out a workaround. 

Hey @steviervaughan, 

I appreciate that! 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If anything else running in the background is causing issues with the drivers that may help narrow it down. 

For more info on how to set up a Clean Boot check out the ...