EA_Kent

Hi @v1v2v3v4v5, 

Sometimes this can happen if the region on your account is set wrong. Have you checked to make sure your account is set to the correct region? 

Hi all,

Since this is a pretty old thread that's been inactive for a couple years I am going to lock it to prevent further necro-posting. 

If you need some help with a similar issue please create a new thread, and we can take a look. Thanks!

@viprosia 

Thanks for the info!

Which datacenter do you normally play on? If you switch datacenters do you notice any difference? 

Hey @bigdaddyscuba, 

Is this something you've been seeing a lot? If so, are you noticing any of the in-game performance icons popping up around the time it happens? 

Thank you for the updates!

When you have the chance can you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks again. 

@Bennystar01 

Thanks for following up and letting me know! I'm glad to hear you were able to play again. 

Hey @kinetic2700, 

I think it would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid we can't really look into account issues here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website. You can also ...

@qmer2 

I think it would be best to reach out to the EA Help team so they can take a look. I'm afraid we don't really have a way of looking into account issues here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website. You can also speak with th...

Hi @SeparateMoney42, 

We were having some issues last night that were causing problems with crossplay, but it should be fixed now. Are you still running into any problems? 

Hey @Terrem13, 

There was an issue last night that was causing problems with cross-play, but it's since been fixed. Are you still running into any problems grouping up with your friends on other platforms? 

@BucciGrinds216 

I think it would be best to get in touch with the EA Help team so they can take a look and see if they can track down the account. I'm afraid we can't really look into account issues here on Answers HQ. 

You can find more info on how to set up a case with them at the EA Help website. You can also speak with the team over ...

Hey @BucciGrinds216, 

If you log into an EA Account at the account management website you should be able to see if there's an Xbox account linked to it. If you click on the Connections tab it'll show you if there's an Xbox account connected. 

If you know which emails you've used to create an EA Account you could log in there and check to see which of them is connected with the Xbox account. 

Hey @mikenikes213, 

Which platform are you playing on? 

Hey @qmer2, 

Do you mean that your EA Account has been linked to an Amazon Prime account that belongs to someone else? 

Hey @R4MH1N, 

It depends on what kind of software you're using? What type of security programs do you run? 

@Wraethrax 

Thanks for following up and letting me know! I'm glad to hear it's working for you now. 

@DeymanC 

Thanks for following up and letting me know! 

Hi @LlamaMilkk_,

Have you noticed any of the in-game performance icons popping up around the time this is happening? 

@Ask4DannyG69 

Thank you!

Looking through the diagnostics I noticed a Razer process appears to be crashing. I also noticed an entry for a Razer audio driver as well. Are you running any Razer audio software? 

@DeymanC 

Thank you for the info! I really appreciate it. Let me know if anything changes.