EA_Kent

@Freitas_pilau 

Thanks! I appreciate the info. 

Could we try out some troubleshooting to see if we can help with the lag issues you've been seeing? A good place to start out would be with the basic and ...

Hey @Koloiscooler, 

Can you try resetting the password on your EA Account when you've got the chance? Sometimes that can help with issues like this. 

For more info on how to reset it check out the EA Help website. Let me know if you're still running into the same issues after that. Thanks! 

Hey @Freitas_pilau, 

When this happens are you seeing any of the in-game performance icons popping up? 

@Exile400 

I appreciate you giving it a shot. 

Can we also try setting a static IP address for your Xbox to see if that makes a difference? The Port Forward website has some instructions on how you can set that up. 

If you're able to give it a shot please let me know if you're still running into any connection issues afterward. T...

Hi @NaszHesmes, 

Thanks for following up! I merged your recent posts into your original thread. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? You can find more info on how to set up a Clean Boot at the ...

Hi @wolfblade987, 

I'd like to try running through some troubleshooting steps to see if we can help stop this from happening. 

A good place to start out would be with the basic and ...

Hi @Catastophier, 

Sometimes this can happen because of the region settings on your account. Have you double-checked to make sure your account is set to the correct region? 

@MQCH0 

Thank you for giving it a shot!

Could you post a DxDiag when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

 ...

@NaszHesmes 

Nice, I'm glad to hear it! Thanks for letting me know you were able to get it figured out. 

@Exile400 

Thank you for giving it a shot. 

Can we also try setting a different DNS on your Xbox to see if that helps? You can set a different DNS on your console using the steps below: 

1. Open the Xbox Settings.

2. Select All Settings.

3. Select Network.

4. Select Advanced Settings. 

5. Select DNS Settings. 

6. Choose Manual.

7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that the Cloudflare DNS resolve can also help (Primary DNS: 1.1.1.1).

@jacqestaf 

Have you had the chance to try setting a different DNS on your PS4 to see if that helps? You can set a different DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Au...

@NoobElectric 

Thank you for giving it a shot!

Can you let me know which platform you're playing on? 

@DeymanC 

Thank you!

I am curious if starting up your PC in a Clean Boot before launching Apex Legends would help. You can find more details on how to set up a Clean Boot at the EA Help website. Once you've had the chance to give it a shot please let me know if you're still running into any crashes. Thanks! 

@NaszHesmes 

When you've got the chance could you post a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks! 

@MQCH0 

Thanks!

Can we try changing the DNS settings in Windows to see if that makes any difference? Setting a different DNS can sometimes help with issues like this. 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there, check out the ...

Hi @polskimemxd123, 

Have you had the chance to try verifying the integrity of the game files in Steam to see if that helps? You can find more info on how to verify the file integrity at the Steam Support website. 

Please let me know if you're still getting stuck on the loading screen afterward. Thanks! 

Hi @I-RAGE-QUIT-HARD, 

It sounds like something could be blocking the download. Have you checked your security software to make sure there's an exception for Apex Legends? 

Hi @jacqestaf, 

Which platform do you play on? 

@MQCH0 

Gotcha, thanks!

Which platform do you play on? 

Hi @NoobElectric, 

Can we try a few things to see if we can help stop this from happening? 

When you've got the chance I'd recommend starting out with the basic and ...