EA_Kent

Hi @Protagonist_790,

Thanks for following up! I'm sorry to hear it started happening again. 

Have you been getting any error messages at all when this happens, or is it the client just crashing to the desktop with no errors? 

/Kent

Hey @CitZ_72, 

When you've got the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/K...

Hey @HoofedCoyote, 

It sounds like his account might already be connected with your EA Account. If that's the case, I'm afraid there isn't really a way to link it up with a different EA Account. 

/Kent

Hey there,

If you haven't already can you try starting up your PC in a Clean Boot to see if that makes any difference at all? If there is something else running that might be interfering with EAC that might help to get around it. 

For more information on how to set one up check out the EA Help website. Once you have the chance to give it a shot let me know how it goes. Thanks!

/Kent

Hey @jcroro1311, 

Another patch just went out earlier today that should help with the issue you mentioned. Have you tried playing since today's update? If so, can you let me know if you're still getting stuck on the same screen? 

/Kent

@iCyEvolutionTTV 

Gotcha, thanks! What happens if you start up your PC in a Clean Boot before you launch the game? If there is something else running that might be causing issues with the mouse cursor that may help to get around it. 

For more information on how to set one up check out the ...

@CrowOfApproval 

Got it! Thanks for following up and letting me know. 

/Kent

@thewolf10110 

Excellent! I'm glad to hear it helped. Thanks for following up to let me know. 

/Kent

Hey there, 

If you're still not seeing those coins from the bundle please reach out to the EA Help team so they can pull up your account and take a look. Unfortunately, that isn't something we can look into here on Answers HQ. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

@thewolf10110 

Ah, I see. Thanks!

Let's take a look and see if we can help stop these freezes. First, have you had the chance to try validating the game files in Steam? If there's a problem with the game files that might help with the issue. For more information on how to verify the file integrity check out the ...

Hey @illviticus, 

Can you give us a bit more info on what's happening? Is it not giving you the option to enable the overlay, or is it just still giving you that same error even though you enabled the option? 

/Kent

Hey @thewolf10110, 

Are you seeing any error messages or anything when this happens? Are you getting BSODs, or is your PC just shutting off with no error? 

/Kent

Hi @CrowOfApproval, 

I have seen some similar reports recently. I'd like to try out some troubleshooting steps to see if we can help stop this from happening. A good place to start off would be with the basic connectivity steps over at the EA Hel...

Hi @wraith5556, 

Thanks for taking the time to write this up! We appreciate the feedback. 

In regards to the UI issues you've been seeing, it is usually related to the command line arguments like you mentioned. Off the top of my head, I'm afraid I don't know specifically which of these arguments would be causing the issue. In other cases where I've seen this issue, removing the command line arguments will stop the UI flickering issues. 

/Kent

Hi @Hayverov, 

What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that could be related to this, that might help to get around it. 

For more information on how to set one up check out the ...

Hey @iCyEvolutionTTV, 

Do you have any overlays running when you're playing Apex Legends? If so, can you try disabling them to test and see if that helps at all? I've seen some cases where overlays can cause some issues with window focus, so I'm curious if that might be happening in this case as well. 

/Kent

@jisraelmatha 

Hmm, gotcha. Can we try out some troubleshooting to see if we can help out with the matchmaking issues you've been seeing? A good place to start off would be with the basic connectivity steps over at the EA Help website. Those can ta...

Hi @EradiKaTioN, 

I'm afraid that account issues are not something we can investigate here on Answers HQ. I can only recommend following up with the EA Help team to see if they can help you with recovering this account. 

For more information on how you can get in touch with them check out the EA Help website. 

/Kent

Hey @jisraelmatha, 

Do you know if you have any sort of restrictions or bans on your PlayStation account? 

/Kent

Hey everyone, 

Thanks for the updates. Have you tried setting a different DNS to see if that helps at all? In some cases using a different DNS can help with issues like this. If you're playing on Xbox you can change the DNS settings using the following steps: 

1. Open the Xbox Settings and go to Network

2. Select Advanced Settings

3. Choose DNS Settings and select Manual

4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS that you would rather use instead that would be OK as well. 

Let me know if you're still running into the same connectivity issues after that. Thanks!

/Kent