EA_Kent

Hi @Darkalk, 

Do you have the case number from when you submitted your appeal? If so, can you send it to me in a direct message so I can take a look? 

/Kent

Hey @Twitch_Bawls, 

Can we try out some troubleshooting to see if there's anything we can do to help with the ping spikes you've been seeing? When you have the chance please try running through the basic connectivity troubleshooting steps first to ...

Hi @Glitterboye, 

Were you able to try the steps that were recommended earlier in this thread? Are you still running into this same error message afterward? 

/Kent

Hi @gruesome_b1, 

Were you able to try any of the connectivity issues that I linked in my previous reply? Are you still getting stuck in the lobby afterward? 

/Kent

Hey @XMurkXCityX, 

I can definitely understand the frustration when something like that happens, but purchase/payment issues are not something we can investigate here on Answers HQ. Did you attempt to purchase those Coins through the Xbox store? If so, those payments would have gone through the Xbox billing system. We don't have visibility into that system because it's not our platform. If you run into an issue with a purchase made through the Xbox store it would be best to get in touch with the folks over at ...

@McClap69 

Gotcha, thanks! If it does start happening again please give me a shout. 

/Kent

@jkoehle 

Hmm, gotcha. It sounds like the issue may be on the EA Account side, but unfortunately we don't have the ability to look into account issues here on Answers HQ. I can only recommend getting in touch with the EA Help team so they can take a look. 

For more information on how to set up a case with them check out the ...

Hi @px335, 

Are you launching Apex Legends through Origin, or do you run the game through Steam? 

/Kent

Hi @jkoehle, 

Can you check something for me when you've got a chance? Go to twitch.tv and log into your Twitch account. Once you've signed in open up your Twitch Settings and click on the Connections tab. Scroll down to the bottom of the page, and you should see the Other Connections section. Do you see Electronic Arts listed there? 

/Ken...

@VampyrVenom 

I see, thanks for following up! I'm glad to hear you were able to get it figured out. 

/Kent

@Tom3412 

Gotcha, thanks!

Can we try running through some troubleshooting to see if we can help get you logged back in? A good place to start off would be with the basic connectivity steps over at the EA Help website. Those steps can tac...

@Protagonist_790 

Got it, thanks!

It sounds like this might be related to an issue we've been looking into for some time. We've been tracking this at the following thread: 

...

Hi @Toemo192, 

Do you know if you have any bans or restrictions active on your Xbox Live account at the moment? 

/Kent

@o7_FluffyCotton 

What you're describing does sound like there's some kind of connectivity-related issue happening. I'd like to try running through some troubleshooting steps to see if we can help stop this from happening. 

When you have the chance can you try running through the ...

Hi @abc756417142, 

Apologies for the delayed reply on this. 

I'm afraid that missing coins or payment issues are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the ...

Hi @CitZ_72, 

It looks like you attached an MSINFO rather than a DxDiag. I removed this attachment just because this file contains some information that we wouldn't want to be posted publicly. The article that I linked in my previous post should have steps on how to get a DxDiag file rather than an MSINFO. The DxDiag file doesn't have the same information that we shouldn't have publicly visible. 

...

@jcroro1311 

Nice, that's good to hear! I'm glad to hear it helped. 

/Kent

Hi @Protagonist_790,

Thanks for following up! I'm sorry to hear it started happening again. 

Have you been getting any error messages at all when this happens, or is it the client just crashing to the desktop with no errors? 

/Kent

Hey @CitZ_72, 

When you've got the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/K...