EA_Kent

Hi @sidd8144_YT, 

There are some other things we can try which might help with the issues you've been seeing. A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues...

@slfjsfoejfl 

Thank you for giving that a try. 

Is this always happening when you are grouped up with the same friend, or do you still have these same issues when you are playing alone? 

/Kent

@Tensa_ZangetsuNZ 

Which datacenter are you connecting to? Have you had the chance to test this with any others to see if that makes a difference at all? 

/Kent

@fazzybtw 

Hmm, gotcha. What happens if you start up your PC in a Clean Boot before you launch Apex Legends? I'm curious if there might be something else running that's causing the game to signal that it needs to send you a login verification email. 

For more details on how to set one up check out the ...

Hey @notwootnik, 

I'm sorry to hear this has been giving you trouble for so long. I'd like to try out a few things to see if we can help stop this from happening. A good place to start off would be with the basic connectivity steps from the EA Help s...

Hi @redmariam, 

I'm afraid that missing content isn't something we can investigate here on Answers HQ. When you've got the chance please get in touch with the EA Help team so they can pull up your account and take a look. 

For more details on how to create a case with them check out the EA Hel...

Hey @fazzybtw, 

Are you currently using a VPN or anything like that?

/Kent

Hi @AerynDr, 

Thanks for giving it a shot! Can we also try changing the DNS settings in Windows to see if that helps? I've seen some cases where using a different DNS can help with issues like this. 

You can update the DNS through the TCP/IP settings in Windows. For more information on how to get there check out the ...

@FovoSkia 

Were you able to set up a case with the EA Help team? 

/Kent

@Shnazzy_Gaming13 

You're welcome! Thank you for following up and letting me know. I'm glad to hear it helped. 

/Kent

@AlitaJackson 

Thanks for following up! I appreciate the information. That's good to know. 

/Kent

Hi @AerynDr, 

I would like to try out some troubleshooting steps to see if we can help out with the latency issues we've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see i...

Hi @SeirinEpryk, 

There are some troubleshooting steps we can try which might help with the issues you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps to see if that helps. 

...

Hi @jdjman1, 

I see this happen sometimes when there's a rank reset. Usually if you play a couple rounds of ranked it will sync the ranks back up in the lobby. 

/Kent

Hey @FovoSkia, 

When you have the chance I'd recommend getting in touch with the EA Help team to see if there's anything they can do to help with that. It may not be possible to unlink the account if you've been playing Apex Legends, but the EA Help team should be able to see if they can do so. 

For more information on how to set up a case with them check out the ...

Hey @realYellowFellow, 

What's the full error message you're getting? Can you share a screenshot of what you're seeing? 

/Kent

@StovenSux 

Glad to hear it's working now! Thanks for following up and letting us know. 

/Kent

@Shnazzy_Gaming13 

Thanks for following up! This is something I've seen happen from time to time. There are some other things we can try that might help. 

When you have the chance I'd like to try changing the DNS on your PS4 to see if that makes a difference. I have seen some cases in the past where that can help with issues like this. To change your DNS settings follow the steps below: 

1. Open your PS4 Settings

2. Select Network

3. Select Set Up Internet Connection

4. Choose Wi-Fi or ...

@Memecreameryv1 

Excellent, thanks for following up to let us know! I'm glad to hear you were able to get it figured out. 

/Kent

@Shnazzy_Gaming13 

Got it, thanks!

Let's take a look and see if we can help get this fixed here. First, I'd recommend running through the basic connectivity steps from the EA Help website to see how that goes. If you're still ru...