EA_Kent

Thanks for the updates!

Have you had the chance to try setting up a Clean Boot on your PC before launching Apex Legends to see if that helps at all? If there's anything else running on the PC that's related to the crashes that may help to get around it. For more information on how to set one up check out the EA Help website. 

Let me know how that goes once you've had the chance to give it a shot. Thank you!

/Kent

@CaelVK 

Good call! 

/Kent

Hi @WhatIzNext, 

Can we try running through some troubleshooting steps to see if we can help fix these issues that you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps over at the EA Help website...

Hey @FaIIenAngeI777, 

It sounds like the game is getting multiple inputs simultaneously when you're hitting the RT button. Do you have any other USB devices connected to your PC aside from your mouse, keyboard, and controller? If so, can you try disconnecting the other devices to see if that makes any difference at all? Sometimes I've seen similar cases where having other input devices can cause issues like this. 

Let me know how that goes when you have the chance. Thanks!

/Kent

@xmunroe3155 

Thanks for following up! Do you know if you have more than one PSN ID linked up to the same EA Account you're currently using? 

/Kent

@BasedKiliK,

That is pretty weird. In your DxDiag I did notice there's a display adapter listed for Citrix Indirect Display. Do you currently have a virtual monitor set up through Citrix? 

/Kent

@t00special 

It's definitely something a lot of people have been asking for, and we've passed that feedback along to the team for review. I haven't heard if this is something that could happen in the future, I'm afraid. 

/Kent

Hey @tastydr, 

Can we try running through some troubleshooting steps to see if we can help out with the Code:Leaf errors you've been getting? A good place to start off would be with the basic connectivity steps over at the EA Help website. 

Hey @CharcoalRav3n, 

Do you have a case number from when you spoke with them? If so, can you send it to me in a direct message so I can take a look? 

/Kent

Hi @Tsukiyama28, 

I'm afraid that account-related issues like this are not something we can investigate here on Answers HQ. Please reach out to the EA Help team when you've got the chance so they can take a look. For more information on how to set up a case with them check out the EA Help website. If yo...

Hi @xXMoNiCa666Xx, 

Are you getting any error messages when the game crashes? If so, what is the full error message you've been seeing? 

/Kent

Hey @AuricWarrior5100, 

Let's take a look and see if we can help get you back online. When you were troubleshooting this issue on your own did you try setting a different DNS on your PlayStation to see if that helps at all? To change the DNS settings follow the steps below: 

1. Open the Settings on your PS4

2. Go to Network

3. Choose Set Up Internet Connection

4. Select either WiFi or LAN depending on what type of internet connection your PS4 is using. 

5. Select IP Addre...

@BasedKiliK 

Got it, thanks!

When you have the chance could you try setting up a Clean Boot on your PC to see if that helps at all? If there's something else running that might be causing the frame rate to cap that may help to get around it. For more information on how to set one up check out the ...

@JasonHorkles 

Hmm, gotcha. Have you tried uninstalling and reinstalling Synapse to see if that makes any difference at all? 

/Kent

@WinczeK1_HUN, 

Excellent! Thanks for following up and letting me know. 

/Kent

@Explodeer_98 

Thanks for the info! 

/Kent

@JlNUKS 

You're welcome! Glad I could help out. 

/Kent

@DARTH_MAUL2O2 

Thanks for following up, and we appreciate the feedback!

/Kent

Hi @offsprinamigo, 

I'm afraid there is no cross-platform saving for Apex Legends. Your PSN account progress would remain separate from your PC account, and we don't have a way of moving or transferring your progress. 

/Kent

Hi @DARTH_MAUL2O2, 

Unfortunately we don't have a way of transferring coins between accounts. When you've got the chance I'd recommend contacting the PlayStation Support team so they can take a look and see if they can help with a refund. 

For more information on how to contact them check out the ...