EA_Kent

Hey @ardistel_hero, 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. They'll see if it's possible to unlink the accounts. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

Hi @Graham_Crackrs, 

It's definitely strange that it would route you to other datacenters even after you've manually chose to connect to Oregon. Can we try running through some troubleshooting steps to see if we can stop this from happening? 

First, I'd recommend starting off with the ...

@BreezyBadger93 

Got it, thanks! I did notice that Asus Armoury Crate also appears to be crashing quite a bit in the DxDiag you attached as well. I know in some cases Easy Anti-Cheat can actually have issues with software like this. Have you tried disabling it or removing this particular software to test and see if that makes any difference at all? 

It may also be a good idea to try repairing or reinstalling Easy Anti-Cheat to see if that helps. For more information on how to repair/reinstall it check out the ...

@nyausoft2 

Got it, thanks! When you have the chance could you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

Hey @Groovytrons, 

Thanks for following up. 

I know there are some limitations that can prevent accounts from being unlinked. It sounds like that's most likely what was happening in this case. 

/Kent

Hi @ANS0N1228, 

Have you been keeping an eye on your temperatures and power usage leading up to when the game is crashing? Are you seeing anything out of the ordinary there? 

/Kent

@BreezyBadger93,

Thanks for following up!

Have you checked to see if there might be any updates available for Radeon Wattman? I'm wondering if there might be something in the software that's causing the graphics driver to crash. 

/Kent

Hey @BreezyBadger93, 

Have you tried starting up your PC in a Clean Boot to see if that makes any difference at all? If there's anything else running that could be leading to these crashes that could help to get around it. 

For more information on how to set one up check out the ...

Hi @Sargentpepper456, 

I'm afraid there's no cross-platform progression for Apex Legends. Your progress on the Xbox account wouldn't transfer over to the PC. You would be playing a separate account if you log into the game on Steam. 

/Kent

@slfjsfoejfl 

Thanks for following up!

I'm glad to hear that opening the ports has helped with this. 

/Kent

@AerynDr 

Thanks for following up! Did it just return to normal on its own, or did you follow any particular steps that helped fix it? 

/Kent

@FovoSkia 

Ah, I see. It sounds like they might have escalated the case for further investigation. 

/Kent

@fazzybtw 

Hmm, gotcha. I'm wondering if there's something that's happening with the EA Account itself in that case. I'm afraid that account issues aren't something we can look into over Answers HQ, though. When you have a chance I'd recommend getting in touch with the EA Help team so they can take a look at your account and see if they can spot what might be happening. 

For more details on how you can set up a case with them check out the ...

@E9ine_AC 

Right, I see what you're saying. That's something the EA Help team should be able to look into. 

/Kent

Hey @E9ine_AC, 

I think opening a case with EA Help would be a good idea. If someone else was able to log into your friend's account the EA Help team should be able to help him secure it. 

For more details on how to set up a case with them check out the EA Help website. 

...

Hi @CtrlAltDefeats, 

Account bans are not something we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be lifted. If you haven't already, please reach out to them so they can pull up your account and take a look. 

For more details on how you can create a case with them visit the ...

Hi @LudovicusP, 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more details on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

Hi @mrgreeneez, 

I'm afraid that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. 

For more information on how to set up a case with them check out the ...

Hey @AkumaKLDT, 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

Hi @MaxmanRanger, 

Do you have a Killer network card installed in your PC? 

/Kent