EA_Kent

Hi @Shnazzy_Gaming13, 

Can you let me know which platform you're playing on? Is this something that's just recently started happening? 

/Kent

Hey all,

Thanks for the updates on this. It looks like the Apex Legends team is investigating the Club issues that some people have been seeing. At the moment I'm afraid I don't have a time frame on when this might be resolved, but hopefully we'll have this fixed soon. 

Thanks for your patience on this while it's under investigation. 

/Kent

@GasserAbuDouma 

Thanks for letting me know! I'm glad to hear it's working for you now. 

/Kent

@vhong88212 

Ah, I see. This is a limitation of the account system, I'm afraid. Because of the effect it has with some games, Apex Legends included, the team may not be able to unlink the accounts.

/Kent

Hey @GasserAbuDouma,

When you've got the chance can you try something else for me? I'm wondering if there might be something else running on your PC that Easy Anti-Cheat is having trouble with. What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there is something else running alongside EAC that could be causing issues that might help to get around it. 

For more information on how to set one up check out the ...

Hi @WinczeK1_HUN, 

Have you had the chance to try joining a Club again since you reported this yesterday? I was seeing some similar reports, and a few people have confirmed they were able to join a Club after a bit. 

Let me know if you're still running into this same error message. Thanks!

/Kent

Hi @yu66392, 

Were you able to try any of the troubleshooting steps I linked above? We also have some Xbox-specific steps as well if the same issue is still happening. 

Let me know if you're still having any trouble seeing your friends l...

@E9ine_AC 

Hmm, I'm not sure. As far as I know the difference in player ID between Origin and Steam shouldn't cause a problem because of the way the account system is set up. I'm wondering if maybe the wrong account was linked up somehow. 

/Kent

Hey @vhong88212, 

I'm a bit confused on what's happening. Your game progress should carry over from Origin to Steam as long as you connect it with your EA Account. When you first log into the game on Steam it should have prompted you to connect it with an EA Account. Did that not happen for you? 

/Kent

Hi @Shimazu268, 

I think we should try out some troubleshooting to see if we can help out with the packet loss issues you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website t...

@TheLonelyHunt3R 

Thanks for giving it a shot. I think it might be best to reach out to PlayStation Support to see if they have any other recommendations on ways to fix this error message. You can find more information on how to reach them over at the ...

Hi @TurnerTheTitan, 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that we don't have the ability to look into missing content through Answers HQ. 

For more information on how to set up a case with them check out the ...

Hi @aprillynn16, 

If you see someone who might be cheating or otherwise breaking the rules please submit a report to the Terms of Service team so they can take a look. For more information on how to submit a report check out the EA Help...

Hey @TheLonelyHunt3R, 

Have you had the chance to try the steps that PlayStation Support recommends for that particular error code? 

https://www.playstation.com/en-si/support/error-codes/ps5/ce-108255-1/

Let me know if you're still running into that same error message afterward. Thanks!

/Kent

@thekghl 

Thanks for following up! I'm glad to hear it's working for you now. 

/Kent

@JasonHorkles 

Gotcha. If it is something you're willing to try at some point can you let me know if it makes any difference at all? 

/Kent

@silent99844 

Got it, thanks!

Can we try running through some troubleshooting to see if we can help fix the issues you've been seeing with your friends list? A good place to start off would be with the basic connectivity steps over a...

Hi @joseph_adkin, 

Can we try out some troubleshooting to see if we can help fix the issues you've been seeing when trying to play a match? A good place to start off would be with the basic connectivity steps over at the EA Help website. If the same is...

@Protagonist_790 

Much appreciated!

/Kent

@BixTheSlayer 

Thanks for letting me know! I'm glad to hear you were able to figure out what was causing the crashes. 

/Kent