EA_Kent

Hey everyone. 

I just wanted to follow up here and mention that the issues we were seeing yesterday should be resolved now. 

If you're still having any trouble connecting to Apex Legends please give us a shout. 

Thanks!

/Kent

Got it, thanks!

Looking at the diagnostics in the DxDiag the only thing that really jumped out was a fault with microsoft.windows.immersivecontrolpanel. I'm wondering if this might be related somehow if Windows settings are getting corrupted or damaged. 

When you've got a chance could you try running the Windows System File Checker to see if that helps at all? If there is a corrupted system file that might be related that could help with this. You can find more details on how to run it over at the Microsoft Support website . 

Let me know how that goes when you have a chance.

/Kent

Hi everyone. 

We're looking for a bit more information to help with this investigation. 

When you have a chance can you run an Origin Error Report and send the report ID to me here? For more details on how to run it check out the EA Help website. Once you have the report ID please share it here. 

Thanks!

/Kent

Thanks for the updates everyone. 

I'll pass these details along to the team for a look. 

/Kent

Hi @TheWiseBeluga. 

Were you able to try a repair? Are you still running into any crashes? 

/Kent

Hey all. 

Looks like there might be a PSN hiccup at the moment. Seeing reports of connection issues across most of our games.

I started up my own PS4 and got a notification that PSN was down for maintenance. I'd recommend giving it another try in a bit to see if you're able to connect. 

/Kent

Hi @ivhen2. 

When you have a chance could you grab a DxDiag and share it here so we can take a look? For more info on how to pull one up check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

@DeAinz 

Is it possible that someone else might have been able to log into your EA Account other than yourself? Have you noticed any notifications regarding login attempts or anything like that? 

/Kent

@Neeetriht 

It could be dust build-up. You may also be able to adjust your fan curves to see if you can get them to run a little faster and push more air through, though that can get noisy. 

/Kent

@KundaScialo 

You're welcome! 

I'm glad to hear you were able to play without any crashes. It sounds like there might be an issue with that particular AMD software, but I'm afraid that's a bit outside of my realm for troubleshooting. It might be best to reach out to AMD support to see if they have any suggestions on steps you can take to help out with that. 

/Kent

Hey @TriggerWordz. 

Thanks for following up and letting me know. It may have been a temporary hiccup of some kind. If it starts happening again please give me a shout here. 

/Kent

Hi @TheWiseBeluga. 

Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If the crashes are happening due to corrupted game files a repair might help fix it. 

If you right-click on the game in your Origin Library you'll see a Repair option when the menu pops up. Let me know if that helps at all. 

Thanks!

/Kent

@Fedre007 

You're welcome!

Thanks for following up and letting me know how it went. I'm glad to hear it's running more smoothly for you now. 

/Kent

Hey @LyderPro. 

Which platform are you playing on? Have you had a chance to try any sort of troubleshooting at all since it started happening? 

/Kent

@Neeetriht 

The high temperatures might be the culprit. Most hardware is able to throttle itself when temperatures get too high to avoid damage to components, but that can often have side effects like diminished performance or crashing. 

Is it your CPU or GPU that's running hot, or is it both? Have you checked to make sure they're getting good airflow? 

/Kent

Hey @DrBromance69. 

I'm sorry to hear about what happened in your situation, but the EA Help team reviews all inquiries like this on a case-by-case basis. It sounds like they were unable to validate your proof of purchase, but that doesn't mean the same thing will happen in every case. 

If you didn't receive coins that you purchased it would be best to contact the EA Help team so they can take a look using the steps I mentioned above. They'll work on verifying proof of purchase with you to get the coins sorted out. 

/Kent

Hi @TriggerWordz. 

When you have a chance could you try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in the Origin Library you should see a Repair option when the menu comes up. 

Let me know if you're still getting the same error message after that. Thanks!

/Kent

@1092adws 

Are you also getting the "invalid account" error message as well, or is it something different? 

/Kent

@PinkMoistMilk 

Thanks for giving it a shot!

When you have a chance could you grab a DxDiag and share it here so we can take a look? For more details on how to pull one up check out the EA Help website. 

Once you have the fil...

@ProdigyOnWiiFit 

Your account was reset entirely? That's definitely strange. Were you always playing on PS4 using the same account? 

/Kent