EA_Kent

Hey @TTV_3K_Zeno. 

I'm afraid I don't have any details on if that skin will be coming back. We don't really hear about that sort of thing ahead of time. 

/Kent

Hey @chareganma. 

Did your new headphones include any sort of audio management software for balancing levels or adding effects? 

/Kent

Hi @Mrdotcomunist. 

When you've got a chance would you mind sharing a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thank you!

Hi @ethand01041. 

If you still aren't seeing your level up rewards I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can help with here on Answers HQ. 

For more information on how to reach them check out the ...

@AllNamesRTaken01 

No worries, thanks for taking the time to follow up!

Looking at the diagnostics section in the DxDiag I did notice that radeonsoftware.exe appears to be crashing pretty often. I wonder if these crashes may be related to what you're seeing with Apex Legends. 

Have you checked to see if there might be any updates available for the Radeon software on your PC? 

/Kent

Got it, thanks. 

If you still haven't received them I'm afraid you most likely just haven't opened enough packs to trigger the bad luck protection. Once you do, you'll get the shards after the 500th pack. 

/Kent

@CyanPlastic 

Excellent, thanks for letting me know! 

/Kent

@Lem_Achdi 

I see!

Thanks for following up and letting me know you were able to get it fixed. That's definitely strange, but it's good to hear that it's working normally for you now. 

/Kent

@Smores-sc 

I'm not sure what you mean when you say you've never seen it. Are you saying that you've never received any Heirloom shards from opening a pack? 

/Kent

Hey @Pandasavageee. 

It looks like there was a hotfix yesterday to address the hitbox issue for Wraith's Marble Goddess skin: 

/Kent

@Smores-sc 

Do you mean the red currency that looks like a letter "L" in a box? Those are Legend Tokens. You can spend them to unlock new Legends or to get weapon skin variants from the store. 

If you mean the other red/orange currency that sort of looks like pieces of glass, those are the Heirloom shards. You spend them to unlock an Heirloom from the store. There's a chance you can get them out of a pack, but the drop rate is really low (less than 1%). Otherwise you would get 150 of them after you open 500 packs due to the bad luck protection. 

/Kent

@AllNamesRTaken01 

Thanks for giving it a shot for me. 

When you have a chance could you grab a DxDiag and share it here so I can take a look? For more info on how to pull one up check out the EA Help website. 

Once you ha...

Hey @VB_Beastly. 

Are you playing on a different PSN account than the one you were using before, or were you trying to connect your PSN ID to a new EA Account? 

/Kent

Hey @AverageGamer54. 

This is feedback that we've been hearing from other players as well. 

I'm afraid we don't have any information on if this is something that may be coming to the game in the future, but we'll continue forwarding the feedback along to the team. Thanks for taking the time to write this up. 

/Kent

Hey @AM_UltronKappa. 

You're not alone. I've never pulled an heirloom from a pack either. They're super rare, with a less than 1% drop rate.

However, there is bad luck protection built into the game, so if you open up 500 packs without getting an heirloom you'll get the shards after you've opened your 500th pack. 

/Kent

@zzakahi 

Thanks for letting me know!

I'm glad to hear it's no longer crashing for you. 

/Kent

@Claus_M3 

Ah, I see. That is definitely strange, but I appreciate you letting me know you figured out what was happening! 

/Kent

@Lit_Muffin04 

Do you have a case number that I could take a look at? If so, do you mind sharing it here? 

/Kent