I appreciate it!
Have you been keeping an eye on your hardware temperatures while Apex Legends is running? What you're seeing looks like the kind of graphic artifacts that can happen when the GPU is running a bit too hot. I'm wondering if that might be happening here as well.
How do your temperatures look? Are they normal?
/Kent
Hmm, got it.
I'm wondering if this may actually be an issue with the Origin client itself rather than with Apex Legends. When you have a chance can you try clearing out your Origin cache to see if that helps at all? If there's an issue with the cached data that may be causing this to happen then clearing it may help.
For more details on how to clear the cache check out the ...
Read moreHey @El_wiyo.
At what point in the match is this happening? Is it while you're still in the dropship, or is it just random?
/Kent
Hey @TTV_3K_Zeno.
I'm afraid I don't have any details on if that skin will be coming back. We don't really hear about that sort of thing ahead of time.
/Kent
Hey @chareganma.
Did your new headphones include any sort of audio management software for balancing levels or adding effects?
/Kent
Hi @Mrdotcomunist.
When you've got a chance would you mind sharing a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website.
Once you have the text file please attach it to this thread. Thank you!
... Read moreHi @ethand01041.
If you still aren't seeing your level up rewards I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we can help with here on Answers HQ.
For more information on how to reach them check out the ...
No worries, thanks for taking the time to follow up!
Looking at the diagnostics section in the DxDiag I did notice that radeonsoftware.exe appears to be crashing pretty often. I wonder if these crashes may be related to what you're seeing with Apex Legends.
Have you checked to see if there might be any updates available for the Radeon software on your PC?
/Kent
... Read moreHey @Pandasavageee.
It looks like there was a hotfix yesterday to address the hitbox issue for Wraith's Marble Goddess skin:
/Kent
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Do you mean the red currency that looks like a letter "L" in a box? Those are Legend Tokens. You can spend them to unlock new Legends or to get weapon skin variants from the store.
If you mean the other red/orange currency that sort of looks like pieces of glass, those are the Heirloom shards. You spend them to unlock an Heirloom from the store. There's a chance you can get them out of a pack, but the drop rate is really low (less than 1%). Otherwise you would get 150 of them after you open 500 packs due to the bad luck protection.
/Kent
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Thanks for giving it a shot for me.
When you have a chance could you grab a DxDiag and share it here so I can take a look? For more info on how to pull one up check out the EA Help website.
Once you ha...
Read moreHey @VB_Beastly.
Are you playing on a different PSN account than the one you were using before, or were you trying to connect your PSN ID to a new EA Account?
/Kent
... Read moreHey @AverageGamer54.
This is feedback that we've been hearing from other players as well.
I'm afraid we don't have any information on if this is something that may be coming to the game in the future, but we'll continue forwarding the feedback along to the team. Thanks for taking the time to write this up.
/Kent
... Read moreHey @AM_UltronKappa.
You're not alone. I've never pulled an heirloom from a pack either. They're super rare, with a less than 1% drop rate.
However, there is bad luck protection built into the game, so if you open up 500 packs without getting an heirloom you'll get the shards after you've opened your 500th pack.
/Kent
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