EA_Kent

Hi @xLucid1. 

I'm sorry, but account issues are not something we can investigate here on Answers HQ. The Account Recovery team would need to review the account and see if they can help update the email address. 

If they were unable to verify the account using the information provided so far, I can only suggest following up with them to see if there is any other information they could use to move forward. 

/Kent

Hi @SaferXG. 

If none of the steps you've tried so far have helped I think it would be best to get in touch with PlayStation Support so they can take a look. They may be able to offer some further insight on what could be causing the error you've been seeing. 

You can find more info on how to reach them over at the PlayStation Support website. 

/Kent

@destroyer250900 

Thanks for letting me know!

It's good to hear you were able to get this fixed! I appreciate you letting me know how you were able to resolve it. 

/Kent

Hey @Rashlover342. 

If you still aren't seeing any of the rewards from completing those challenges please reach out to the EA Help team so they can take a look. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

For more info on how to set up a case with them check out the ...

Hi @1tzzeus. 

I'm afraid that account bans are not something we can investigate here on Answers HQ. If the TOS team reviewed your account and determined the ban would not be overturned, then unfortunately that means the account will not be reactivated. 

/Kent

Hey there. 

I'm afraid that banned accounts are not something we can look into here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please set up a case with them if you haven't already. 

For more info on how to create a case with them check out the EA Help website. The TOS team will review your account and get back to you via email as soon as they can. 

/Kent

Hi @icyhasan123. 

I'm afraid we have not heard if there are plans to add an option to refund or swap heirlooms in Apex Legends. This is something that we've received a lot of feedback on, especially since the Heirloom shards were added to the game. 

We'll continue to pass along this feedback as it comes in. If this is something that changes in the future I'm sure we'll have an announcement to let everyone know. A good place to watch for news and updates on things like that would be the official ...

Hey @Jordieboyyy21. 

While I don't have any specific details on if trainers for other games could affect Apex Legends, my philosophy is usually "better safe than sorry." If you're concerned that having something like that installed could cause problems with Apex Legends it would probably be best to remove it. 

For more specific details on how to uninstall the trainer you might need to look through the documentation for the program itself. You can also try running a program like CCleaner after uninstalling it, if that's something you're comfortable with. For more details on that check out the ...

@Khylalo 

You're welcome!

Hopefully you'll be back up and running shortly! 

/Kent

Hi @captain1electric, 

I know that dealing with crashes or disconnections can definitely be pretty frustrating. 

Are you seeing any sort of error messages at all when it happens? If so, what is the full error you've been seeing? 

/Kent

@destroyer250900 

Thanks for the details!

Could you share a DxDiag here when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. 

Once you have the text file pleas...

Hi @lPapsl. 

Account bans are not something we're able to investigate here on Answers HQ. The Terms of Service team would need to review the account to determine if the ban could be lifted. 

If the TOS team has reviewed the account and decided the ban will not be lifted, I'm afraid the account would remain banned. 

/Kent

@Khylalo 

If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

To set up a case with them fill out the account recovery webform...

Hi @3mrooo. 

Can you attach the full text file of the DxDiag, if you don't mind? There is diagnostic information in there which could help shed some light on what might be causing the issue. 

Thanks!

/Kent

Hey @Tweek43. 

I'm sorry to hear about the long wait you've been dealing with. If you've never heard back at all I think it would be best to try reaching out to EA Help again so they can take a look at your account. 

/Kent

@william23mj 

Are you getting any sort of error messages at all? Is the game just freezing up with no messaging? 

/Kent

@Lemouchou 

Ah, I see. 

Thank you for following up to let us know how you were able to get it fixed! 

/Kent

@ivhen2 

Thanks for following up!

I'm glad to hear it's been working better for you now. Hopefully it doesn't start happening again, but if it does feel free to give us a shout here. 

/Kent

Hey @P3sion. 

If you haven't already I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

If that doesn't help check out the ...