EA_Kent

Hey @revenantsgf. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to help with here on Answers HQ. 

You can find more details on how to set up a case with them over at the ...

Hi @7sGm_Yuho_Nagisa,

When you have the chance can you try repairing Apex Legends in Origin to see if that helps? If there is an issue with the game files that may help fix this. 

If you right-click on the game in your Origin Library you will see a Repair option when the menu comes up. Let me know if that helps. 

Thanks!

/Kent

@Drakl9 

Nice! Thanks for following up and letting me know. I'm glad to hear it's working for you now. 

/Kent

@WyDerp 

How did it go after removing the controller? Are you still seeing any crashes? 

/Kent

@chareganma 

Thanks for following up!

I don't think there's an option to swap the left and right audio channel in Apex Legends itself. I'm also not aware of an option like that existing in Windows either. You may be able to download a third party audio management program that would allow you to swap the left and right channel, though. 

/Kent

@MmmBlueberry 

Thanks for letting me know it helped!

It sounds like this is related to a similar issue that other players have been reporting. We've forwarded it up to the Apex Legends team for a look. In the meantime, keeping the other USB devices disconnected should help with the crashes. 

/Kent

@Trusty_Android 

No worries! 

/Kent

@WyDerp 

I appreciate you giving it a shot!

Do you currently have any other USB devices connected to your PC besides your mouse and keyboard? I noticed an entry for a USB gamepad in your DxDiag. If there is a controller connected can you try removing it to test and see if that makes any difference at all? 

We've been seeing some reports recently regarding crashes from others where removing USB devices appears to stop them from happening. Can you give that a shot as well to see if it helps in this case? 

/Kent

Hey folks, 

I merged a few threads together about these crashes. I'm currently working on gathering up some additional information. 

If everyone could let me know which platform you're playing on (if you haven't already mentioned it) I would appreciate it. 

Thanks! 

/Kent

Hey @MmmBlueberry. 

Do you have any controllers or other USB devices connected to your PC besides your mouse and keyboard? If so, can you try disconnecting those to test and see if that makes any difference at all? 

/Kent

@WyDerp 

Got it, thanks!

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on the PC that might be related to this it may help to get around it. 

For more details on how to set one up check out the ...

@El_wiyo 

That's good to hear!

I'm glad it seems to be working better for you now. If it starts happening again please let us know! 

/Kent

@Arkuos16 

You're welcome!

Thanks for letting me know you were able to get it fixed. 

/Kent

@Mrdotcomunist 

Thanks for checking! 80 degrees might be a bit high, but that should still be within the acceptable temperature range for most video cards. 

What happens if you try starting up your PC in a Clean Boot before you launch Origin? If there's something else running on the PC that could be causing this, a Clean Boot might help to get around it. For more info on how to set one up check out the ...

Hey @eramcharan376. 

If you still aren't seeing those coins I'd recommend getting in touch with the EA Help team so they can take a look. I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. 

For more details on how to set up a case with them check out the ...

Hey @Kineticpepper16. 

Did you have a chance to finish reinstalling? Are you still getting the same error? 

/Kent

@Mrdotcomunist 

I appreciate it!

Have you been keeping an eye on your hardware temperatures while Apex Legends is running? What you're seeing looks like the kind of graphic artifacts that can happen when the GPU is running a bit too hot. I'm wondering if that might be happening here as well. 

How do your temperatures look? Are they normal? 

/Kent

@Arkuos16 

Hmm, got it. 

I'm wondering if this may actually be an issue with the Origin client itself rather than with Apex Legends. When you have a chance can you try clearing out your Origin cache to see if that helps at all? If there's an issue with the cached data that may be causing this to happen then clearing it may help. 

For more details on how to clear the cache check out the ...

Hey @El_wiyo. 

At what point in the match is this happening? Is it while you're still in the dropship, or is it just random? 

/Kent