EA_Lanna

Hi @bobryan0103, 

There isn't much we'll be able to do from the forums, aside from asking probing questions to help get you thinking about things and give you an idea on where to start looking.

For example;

1. Can you remember the email account registered to the EA account (don't post it please)?
2. Was there any purchases made through the Origin store that you can check for email receipts?
3. Can you locate any ea emails in your email inbox (password reset links, confirmation emails, etc)? 
4. Are there any connected accounts linked up like a PlayStation or Xbox?
5. Are you able...

Hi @lbwa2,

At the moment the following languages are supported on Answers HQ: 

•  English 
•  ...

Hi @fjdiaz100.

I'm sorry but we can't help you make any account changes on the forums. You may be able to log in to the EA account using the console (see here) and the ...

Hi @m4ddy0hh,   

Please don't get it twisted. Not facilitating witch hunts, bullying or harassment (blasting other players, naming and shaming them, etc) on our boards does not mean we don't care about tackling cheating. Clamping down on cheating is paramount to us and any reports made really do help us in this endeavor. Reports are a great way to help flag potential cheaters and cheating activities to us.

If you're seeing suspicious activity, cheating in-game or even hacks/exploits on shady websites, then we absolutely want to know about it. However, it's important the reports are sent through to the right channels...

Hi @Alex19970916, 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will limit any activity on the account so nothing further can take place on the account while the ban is live and the remaining ste...

Hi @m4ddy0hh, 

Thanks for reaching out. I'm afraid we're not equipped to process cheating reports through the forums, and naming and shaming players on here can lead to harassment so we ask members not to name and shame other gamers on this forum (as a result of this, we've edited out the attachment from of your post to keep your post within the forum rules, ...

Hi @silaughton,

At the moment the following languages are supported on Answers HQ: 

•  English 
•  ...

Hi @777777777777777R,

At the moment the following languages are supported on Answers HQ: 

•  English 
•  ...

Hi @wangyilin1031, 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why you're EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

Hi @Allosaurus0,

Apologies if I was unclear; we can't review ban appeals. We are unable to help at all with ban cases on Answers HQ. It's a different team entirely that handles and helps with bans: the Terms of Service team. This FAQ is informative, it'll help answer questions you may have and clear up some other things: ...

Hi @Ghost_Of_Skynet,

I'm afraid we're not able to perform any investigations into EA account actions through Answers HQ. The only team who can look into this and discuss this with you is our Terms of Service team.

It sounds like they've alread...