devtrackers.gg → EA_Lanna

EA_Lanna

11 Apr

Comment

11 Apr 10:32 EA_Lanna on Forums - Thread - Direct

Hi @vittorioventura,

Correct, you can review a log of the money you've spent to purchase in-game currency (coins) from the consoles purchase history. There isn't yet an in-game transaction history available where you can review how you then spent those coins in Apex.

If you've a security concern or noticed coins missing from your balance, I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look.

- EA_Lanna

Comment

11 Apr 10:10 EA_Lanna on Forums - Thread - Direct

Great @vittorioventura, Check out this guide on how to review your purchase history on PlayStation: How to che...

Comment

11 Apr 10:05 EA_Lanna on Forums - Thread - Direct

Hi @vittorioventura,

You can check your purchase history but in the game itself. The purchase history location depends on what you use to play Apex. Do you play on Pc through Origin or Steam? Are you on Xbox or PlayStation?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps ...

08 Apr

Comment

08 Apr 15:41 EA_Lanna on Support Forums - Thread - Direct

@E9ine_AC is correct, we can't look into this for you from the forums but our Terms of Service team can take a look. Please ...

06 Apr

Comment

06 Apr 08:17 EA_Lanna on Forums - Thread - Direct

What makes you feel like you might be banned? Usually there's an in-game message or an email from Terms of Service (ToS) that would mention a ban, have you seen anything like that?

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how ma...

26 Mar

Comment

26 Mar 15:24 EA_Lanna on Support Forums - Thread - Direct

Hi @TTV_Deadeye_G,

Sorry about the delay there. Only just spotted the notification.

That's a really good call-out. I'm not sure if the region effects the Steam overlay itself but would explain the purchase issues. In this update: "Update on Electronic Arts titles in Russia and Belarus" EA shared this:

EA wrote:
...We have made the decision to stop...

Comment

26 Mar 11:27 EA_Lanna on Support Forums - Thread - Direct

Hi @TTV_Deadeye_G,

There's no harm in doing so. Backups are always a smart move. This will guide you through that: Steam Support: Using the Steam Backup Feature

In terms of the overlay issues, from their help guide: ...

Comment

26 Mar 10:09 EA_Lanna on Support Forums - Thread - Direct

Hi @TTV_Deadeye_G,

This may need some troubleshooting. Have you tried a few steps yet to see if they help? What happens if you set up a Clean Boot on your PC before you try launching Apex Legends? Are you still running into the same error? You can find more information on how to set up a Clean Boot check out the ...

09 Mar

Comment

09 Mar 18:05 EA_Lanna on Forums - Thread - Direct

Thanks for taking the time to share this experience with others.

You're 100% correct. Contacting the Terms of Service (ToS) team is only advisable if you believe the ban was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and creating appeals for legitimate bans adds more to the queue and causes the wait times to spike.

Often toxic/hurtful comments are shared in the heat of the moment but they cross a line and as a result suspensions and even bans soon follow. The rules are there for a reason. It's as the ...

01 Mar

Comment

01 Mar 10:46 EA_Lanna on Support Forums - Thread - Direct

Hi @lukeal12,

Earning a ban doesn't result in your EA account being deleted. You account will remain, it'll just have a ban on it instead.

There's no way around the security check. The support team can't help you make any changes until you pass that stage which means the Xbox gamertag linked up will linked up to that account.

So if the email can't be recovered, or you can't recall the information needed to pass the security check, you're looking at opening up a new gamertag and linking it to a new EA account to play Apex from the Xbox.

- EA_Lanna

25 Feb

Comment

25 Feb 11:42 EA_Lanna on Forums - Thread - Direct

Hi @denivarna99,

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into. they'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

16 Feb

Comment

16 Feb 12:22 EA_Lanna on Support Forums - Thread - Direct

Hi @ThayGiaoBin,

I'm afraid the forum team aren't equipped to offer support for bans but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added mistakenly.

- EA_Lanna

12 Feb

Comment

12 Feb 15:11 EA_Lanna on Forums - Thread - Direct

Hi @DieInPieces_ITA

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other pla...

11 Feb

Comment

11 Feb 13:37 EA_Lanna on Support Forums - Thread - Direct

Sorry, we can't look into this for you from the forums. If the Terms of Service team has carried out multiple investigations and confirmed that the ban was correctly added, then I'm sorry to say that there is nothing that we can do to change this.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of t...

10 Feb

Comment

10 Feb 15:43 EA_Lanna on Support Forums - Thread - Direct

Hi @crusazontwitch,

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a bans been added by mistake.

- EA_Lanna

Comment

10 Feb 10:01 EA_Lanna on Forums - Thread - Direct

Hi @Bukkakamole,

Aside from the recommendations I've made above, there isn't anything else I can do to help. We're limited in the support we can offer from the forums. You'll need to persist with the support team if you need assistance.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - '...

09 Feb

Comment

09 Feb 15:34 EA_Lanna on Support Forums - Thread - Direct

Hi @RockScorpion384,

Oh that's a good point! Thematics packs can drop heirlooms and packs with heirlooms do reset the timers...so taking that into consideration, my gut says it should reset but I'm going to tag @EA_David just in case. He'll set us straight on this. ...

Comment

09 Feb 13:23 EA_Lanna on Forums - Thread - Direct

Hi @Nuuskmommik,

I'm sorry to say this can't be reversed. :/

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive conte...

Comment

09 Feb 12:59 EA_Lanna on Support Forums - Thread - Direct

Hi @RockScorpion384,

Epic and Legendary packs from the BP would trigger the timer but not the likes of event/special packs.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊...

Comment

09 Feb 12:54 EA_Lanna on Forums - Thread - Direct

Hi @sugamot0magazaki,

Yes, new update for a new season will mean a fairly chunky update is in order.

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also ...