Hi @ClikLiu,
I'm afraid the forum team aren't equipped to offer support for bans but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_La...
Read moreHi @wj5zsqi796iw,
I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".
- EA_La...
Read moreHi @itsyoboyjoshy,
I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums.
Whether or not you mean it as a joke, toxic terms and derogatory statements aren't ok. The rules are there for a reason. It's as the Positive Play Charter says, "being part of a gaming community s...
Read moreHi @BrentAR15,
Thanks for reaching out and good question. We've put together this help guide with steps on how to report other players for cheating, abuse, and harassment. Please check it out and follow the steps outlined in it, it'll help you send in a report to the best team.
Hi @Fariahz,
I'm sorry, we - the forum team - won't know why you were banned.
Can you take a look through your emails? Usually there should be an email, Terms of Service aim to send one out when a ban has been added that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "...
Read moreHi @MVP_cherubfish,
I've edited your posts to remove the name. For again, if it's inappropriate or led to an account action in-game (like a permaban for example), chances are it's not ok for the forums per the forum rules.
In terms of y...
Read moreHi @chrangel,
We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
...
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____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you too, ...
Read moreHi @couleurs12,
Sorry to hear that. I'm not sure why it went without a response. To have a banned case reviewed, it need to get to the Terms of Service team so the best thing to do, if you believe the ban was added mistakenly, is to bump the case with them again.
Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. This will put you in contact with the support team who'll examine the case history to better to understand what might have been happening with it. If it needs be, they'll reentered into the Terms of Service queue and from there it'll be picked up asap.
- EA_Lanna
...
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Hi @NUTR0rl_on_TTOK,
We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
... Read more____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also...
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players ar...
Hi @Raven9996,
Sure, well that depends on the kind of suspension you received. When you load up Apex, does a screen pop up with a ban message? Does this screen pop-up for other EA games you play?
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving th...
Hi @Raven9996,
I'm sorry, this isn't something we can overturn. If a ban or suspension was correctly added for rule-breaking, it's there to stay until the duration has passed. In your case, once the 7 days are up, you'll be able to return and play as normal again.
Yes, please do report that behavior is you see it going on! For Apex, this article shares how players can send in reports to us: How to report players in Apex Legends games
- EA_Lanna
...
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Hi @Raven9996,
From what you shared, it sounds like you responded in kind. If you respond to bait and yourself bait further reactions you're putting your own account in line for bans and suspensions by breaking the rules yourself.
If you happen to encounter other toxic players in-game, please let us address those members instead, don't take it on yourself to put ...
Read moreHi @Thot_killer90,
I'm sorry, we won't know why you were banned or be able to overturn it from the forums. Could you check the in-game message and email?
If there's no in-game message or em...
Read moreHi @curse56545654,
Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:
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@EA wrote:
You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.
- Sectio...
Hi @CrypticCryptid0,
Sorry to hear that. It's never a great feeling to discover your account has be used by someone else and that they broke the rules while on there leaving you with a ban.
So, something to be aware of; hacking is where people exploit a computer system or a private network inside a computer in order to break into an account. From what you've shared in your post, this wasn't what happened at all. You mentioned you accidentally shared your login information with the internet while streaming and someone took full advantage of that lapse. In that scenario. they would't need to try to break into...
Read moreHi @OdawgTheSequelm,
I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, t...
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