EA_Lanna

Hi @Thot_killer90, 

I'm sorry, we won't know why you were banned or be able to overturn it from the forums. Could you check the in-game message and email?

• In-game message: For a specific game ban, like with Apex, there will be a message that crops up when you try to log into the game. 
• Emails from '[email protected]': Terms of Service will notify you through email when a ban or suspensions been added with some context as to why a ban was added.

If there's no in-game message or em...

Hi @curse56545654,

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. A ban in that scenario isn't a false one though, it's correctly applied. You see, you're responsible for the activity on your account:  

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@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Sectio...

Hi @CrypticCryptid0, 

Sorry to hear that. It's never a great feeling to discover your account has be used by someone else and that they broke the rules while on there leaving you with a ban. 

So, something to be aware of; hacking is where people exploit a computer system or a private network inside a computer in order to break into an account. From what you've shared in your post, this wasn't what happened at all. You mentioned you accidentally shared your login information with the internet while streaming and someone took full advantage of that lapse. In that scenario. they would't need to try to break into...

Hi @OdawgTheSequelm, 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, t...

Hi @Nikl51, 

Sorry to hear that. I'm afraid we can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

- EA_Lanna

Hi @Player_t9ek0a06, 

I'm sorry but we won't know why you were banned from the forums.

Can you take a look through your emails? Please search for emails received from the email address: [email protected]. There will be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. 

It may help to check out this article that shares more about Apex and the rules also: "...

Hi @vittorioventura,

Correct, you can review a log of the money you've spent to purchase in-game currency (coins) from the consoles purchase history. There isn't yet an in-game transaction history available where you can review how you then spent those coins in Apex.

If you've a security concern or noticed coins missing from your balance, I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

- EA_Lanna

Great @vittorioventura,  Check out this guide on how to review your purchase history on PlayStation: How to che...

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Hi @KOR_Zeff, 

What makes you feel like you might be banned? Usually there's an in-game message or an email from Terms of Service (ToS) that would mention a ban, have you seen anything like that?

- EA_Lanna

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Hi @xnehalf,

Thanks for taking the time to share this experience with others.

You're 100% correct. Contacting the Terms of Service (ToS) team is only advisable if you believe the ban was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and creating appeals for legitimate bans adds more to the queue and causes the wait times to spike.

Often toxic/hurtful comments are shared in the heat of the moment but they cross a line and as a result suspensions and even bans soon follow. The rules are there for a reason. It's as the ...