EA_Lanna

Hi @Lee_dooo,

Can you clarify please? Did you follow these steps exactly, when appealing the ban?

1. Click Contact us at the top of any page on EA Help.
2. Select the product that your account was banned or suspended from.
3. Choose your platform.
4. Select...

Hi @Lee_dooo, 

I've merged your new thread into your existing one on this topic. Let's use the one thread going forward, and limit spam/flooding the board. 

In terms of the reason for a ban, you should have an email sent to the registered email...

Hi @jalolygunner,

I'm afraid the forum staff here on Answers HQ aren't equipped to help with banned cases but our Terms of Service team can take a look for you. They handle all ban cases and will check out the ban and overturn it if it doesn't belong on there. To reach them, please ...

Hi @D7o82, 

I'm sorry but we won't have the specifics of your ban here on the forum side. Can you take a look through your emails? There should be an email from Terms of Service that shares a duration if you've received a temporary suspension as well as the general rule broken i.e.: ban applied for cheating/hacking/hate speech/etc. 

If you believe a ban was added by mistake our Terms of Service team can take a look into it for you. Please ...

Hi @IOneAutumnLeafI, 

 We can't look into bans for you from the forums but our Terms of Service team can take a look. Terms of Service are the team that exclusively handle banned account cases. 

It sounds like you already reached out to the support team about a banned account and they mistook it for a hacked account. They can fill in an appeal on your behalf if they understand the reason for reaching out to them, but it's always better to pop in a ban appeal directly to the Terms of Service team in your own words. Please ...

＊Accept as Solution button- If a post answe...

Hi @AbC4558a6393754, 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

---

@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

---

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

Hi @SASUKE_JR11, 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

- EA_Lanna

Hi @NewWorld998, 

It may help with expectations to know that Answers HQ is a player helping player platform with millions of members posting daily. It wouldn't be a substitute for official support if that's what's you require. We aim to do what we can, when we can but we are not customer support ag...

Hi @Awosex, 

The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.

I'd recommend the following: 

• For the EA Account Ban: If the rules weren't broken, please hit up the Terms of Service team. Follow the advise in this thread for help doing that: EA Bans and Suspensions - How they work and how to get in contact w...

Hi @NewWorld998, 

The information has already been shared by @EA_FieryHelios and @OldTreeCreeper, but allow me to share it in another way:  

1. Unlinking: There is no way to unlink account...

Hi @XXXEASYHARD, 

I'm sorry, we won't know why you were banned but our Terms of Service team can take a look for you if you think there's been a mistake. Please fill out the webform to send in an appeal to that team.

- EA_Lanna

Hi @elijahmunyan2, 

Our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them.

Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans if the rules were bro...