EA_Lanna

Hi @Flardryn01,

 

Sorry for the delay in responding. Your tag got lost in a sea of notifications.

 

If you're in any way concerned your appeal case is not on it's way to the Terms of Service team, definitely link in with the support team.  Keep in mind, the support team are in the same position we are here on the forums, they can't help with the ban itself or investigate it. They will, however, be able to double check the case statues for you and help to ease those concerns or if the case failed to send to Terms of Service the advisor will correct that asap, etc. Once they get a good look at it, they'll be better able...

Read more

Hi @snowy_is_pog, 

 

Unfortunately it sounds like the rules were broken in your case. If there rules were broken, then the bans correctly applied and will remain in place. There is nothing that we can do to change this.

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me ...

Read more

Hi @Flardryn01,

 

Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "...

Read more

Hi @Flardryn01, 

 

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform if you'd like to appeal the ban. Please check out this EA Help guide for guidance on how to do that: ...

Read more

Hi @Lukstas, 

 

I've edited your two posts to remove the prohibited word and the YouTube link which also contained the prohibited word. You were sanctioned in-game for using it  by the Terms of Service team, so you should know that it's not ok to use on the forums either. Please make sure to follow the forum rules when engaging on Answers HQ in future. 

...

Read more

Hi @KooKZ1, 

 

The 'My Ban History' page mentioned this in the blue section:

---

@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

---

Not all bans will appear there. Please check your emails for an email from EA notifying you about a ban/suspension. If you do, follow the advise in this thread to appeal the ban if you feel the ban was added by...

Read more

Hi @Cheese9Man, 

 

Thank you for looking to help others best protect their accounts. There's two areas to keep in mind: account security and online best practices. 

 

In terms of account security: 

• Keep your email address up to date ...

Read more

Hi @BlueEagle7000 and @EnigmaBeaver,

 

If you're missing the pre-order content, please reach out to support and they'll take a look into it for you. Who you contact will depend on what store you made the purchase from: 

• Origin/PC:  Conta...

Read more

Hi @P3c1Nt4_MvD4,

If the webform is giving you trouble, an advisor can help fill it out for you. Get in touch with the support team and they'll assist from there.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @P3c1Nt4_MvD4, 

 

I'd recommending starting with reporting this to the support team and resecuring your account. After doing so, I'd then suggest flagging the ban with Terms of Service to be looked into if the ban was due to the compromised activity. 

 

For re-securing your account, I'll outline below the steps to follow:

 

1. Contact Support: To start, please send in a Help Ticket to our support team asap through ...

Read more

Hi @twitchmaxfulan,

Thanks for reaching out. It's good you've reopened the case and stressed the text they quoted in that email was from the other player being reported, not from you. Terms of Service will take a look and get back to you as soon as they can on your ban from the email: [email protected].

In terms of how to handle this in future to avoid confusion, there wouldn't be any changes I could recommend from your side. Sometimes mistakes happen and that's what the appeal process is there for. Terms of Service will be able to see if the ban was added by mistake and overturn it from there.

Please keep an eye out on your email inbox from a reply from them.

- EA_Lanna

... Read more