Hi @NewWorld998,
It may help with expectations to know that Answers HQ is a player helping player platform with millions of members posting daily. It wouldn't be a substitute for official support if that's what's you require. We aim to do what we can, when we can but we are not customer support ag...
Read moreHi @Awosex,
The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.
I'd recommend the following:
Hi @NewWorld998,
The information has already been shared by @EA_FieryHelios and @OldTreeCreeper, but allow me to share it in another way:
Hi @redli0nswift,
I've split your post into it's own thread to limit derailing the other discussion. I'm sorry if the support agent told you that posting on Answers HQ is the same as opening up a support ticket. That support agent was misinformed.
Answers HQ is a player he...
Read moreHi @XXXEASYHARD,
I'm sorry, we won't know why you were banned but our Terms of Service team can take a look for you if you think there's been a mistake. Please fill out the webform to send in an appeal to that team.
- EA_Lanna
...
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Hi @elijahmunyan2,
Our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them.
Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There is no purpose reaching out to the ToS team aside from that as they will not overturn bans if the rules were bro...
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That is so cool!! Just Wow!
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/...
Read moreHi @Opaco,
I'm sorry, we won't know why you were banned from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
...
Read more
Hi @woooawoooa,
I'm sorry to hear this situation has caused distress for you. It's never a great feeling to discover your account has been compromised and then banned. For hacked accounts, the support team can help you resecure the account but for the ban itself, the only team who can investigate and discuss this with you is our Terms of Service team. To see if a ban was added correctly or by mistake, you'll need to contact them. You can reach them by ...
Read moreHi @LigmaComm,
I'm afraid we aren't equipped to assist with these cases from the forums. If you've filled out the webform you've done the right thi...
Read moreHi @YoriickMorii,
You could reach out to the EA Help team to take a look into this for you. For more details on how to reach them check out the EA Help website.
- EA_Lanna
...
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Hi @INS4NE_apex,
I'm sorry, we won't know why you were banned from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_L...
Read moreHi @OGwildman420,
We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
... Read moreHi @xxomarthegod,
At the moment, the only way to have your ban case reviewed is to contact the Terms of Service team is through filling out the webform. Here’s how to open a case and fill out the webform:
Hi @julehmeh,
At the moment, the only avenue to connecting with the Terms of Service team is through filling out the webform. The customer support team wouldn't be able to help overturn a ban, they don't handle ban cases and can only really advise you to contact the Te...
Read moreHi @XxomartheGOD,
I'm sorry, we won't know why you were banned from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA...
Read moreHi @julehmeh,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban was mistakenly added/the rules weren't broken.
If they determined that the ban should remain in place, that means the rules were confirmed as broken during their investigation and the account will stay banned accordingly.
- EA_Lanna
...
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Hi @rocKfellerrRr,
The duration you'd receive would be connected the the rule broken, the severity and the frequency. Check out this guide: ...
Read moreHi @castellanoom,
I'm sorry to hear that. We're not able to investigate hacked account reports from the forums but if you're concerned someone's hacked your account, please go through resetting these security steps to help prevent anyone else from getting into the account. Then get in touch with our support team directly. ...
Read moreHi @Arcanaqt,
If you believe the ban you received was added by mistake and no rules were broken, then popping in an appeal to the Terms of Service team was the correct thing to do. They look into it and will lift the ban if the investigation confirms no rules were broken. Keep an eye on your email, they'll reach out to you from the address: "[email protected]".
- EA_Lanna
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