Hi @55412765,
Suspensions can vary depending on the account history and the activity that led to the action being taken.
In many cases a suspension will last a week while a ban is permanent, but you should also receive an email with more information regarding any action taken on your account. Could you check out your email inbox (spam and junk folders too just incase) for an email from the address '[email protected]'
If you're not finding that email feel free to ...
Read moreHi @peipeixu,
I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into if you believe there's some sort of a mix-up there and the rules weren't broken. To reach them, ...
Read moreHi @6251774,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ, nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.
If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same ...
Read moreHi @viziuq,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.
If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same ...
Read moreHi @rvdbandit,
I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.
If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your ...
Read moreHi @rvdbandit,
Ah I see. You're on the right board already! If you're missing mods, please get in touch with the EA Help Support team. They should be able to restore your mods. This guide will share how to contact them for SWGOH cases:
Read moreHi @7bev9jrj0n,
If there is no email in your inbox/spam/junk folders from the address: [email protected], please get in touch with the support team. Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. The support team will examine things to better to understand what might be happening to that case for you from there.
- EA_Lanna
...
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Hi @SRW_VaLDi,
We wouldn't have that insight into your account ban. If you feel like there's been some mistake with the application of that ban and that you've never broken the rules, I'd suggest popping in an appeal to the Terms of Service team. They handle any bans or suspensions and can take a look into this for you.
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Hi @Cartiierjuju,
I'm sorry, this isn't something that would be overturned. If a ban or suspension was correctly added for rule-breaking, it's there to stay.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing...
Hi @RonRightDown,
The ban might not be related to that. We wouldn't have that insight from the forums though. If you feel like there's been some mistake with the application of that ban and that you've never broken the rules, I'd suggest popping in an appeal to the Terms of Service team. They handle any bans or suspensions and can take a look into this for you.
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Hi @leoldjs,
To appeal any ban or suspension you'll need to contact our Terms of Service team with these steps. It is not something we're able to review on the forums unfortunately.
- EA_Lanna
___________________...
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Hi @a503q8m,
I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to investigate this and see if the ban can be lifted and it sounds like they have.
If they determined that the ban was correctly applied and should remain in place, I'm afraid that means the account will stay banned.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitti...
Hi @flyyasf,
I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service, they aim to send one out when a sanctions applied. This article might also help, it shares more about Apex and the rules: "...
Read moreHi @Bostonking42,
It's been a while since this thread was last active so I'll lock it here to limit further necroposting. If you have a similar issue and can't spot an active thread on it, please feel free to pop open a new thread and add some more inform...
Read moreHi @BentRowzeTTV,
I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service, they aim to send one out when a sanctions applied. This article might also help, it shares more about Apex and the rules: "...
Read moreHi @qsPtbxFXUe,
I'm sorry, we won't know the specifics of your ban here on Answers HQ but the message you see in-game and/or the email you've received from ToS should help answer that for you.
If it's a temporary suspension you'll usually see the duration listed in the error message in-game and in the email received to let you know how long it would last. Typically if there is no duration called out in the in-game messaging or ToS email, it tends to be a permanent ban.
Could you check that message and email? Failing that, it would be best to get in touch with the Terms of Service team by filling out the webform. They handle all bans and suspension related cases. Please check out this EA Help guide for guidance on how to do that: ...
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