EA_Lanna

EA_Lanna



10 Feb

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @crusazontwitch

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a bans been added by mistake. 

 

- EA_Lanna

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Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Bukkakamole,

Aside from the recommendations I've made above, there isn't anything else I can do to help. We're limited in the support we can offer from the forums. You'll need to persist with the support team if you need assistance.

- EA_Lanna
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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - '...

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09 Feb

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @RockScorpion384,

Oh that's a good point! Thematics packs can drop heirlooms and packs with heirlooms do reset the timers...so taking that into consideration, my gut says it should reset but I'm going to tag @EA_David just in case. He'll set us straight on this. Standard smile...

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    EA_Lanna on Forums - Thread - Direct

Hi @Nuuskmommik

 

I'm sorry to say this can't be reversed. :/

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive conte...

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    EA_Lanna on Support Forums - Thread - Direct
Hi @RockScorpion384,

Epic and Legendary packs from the BP would trigger the timer but not the likes of event/special packs.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*...

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    EA_Lanna on Forums - Thread - Direct

Hi @sugamot0magazaki,

Yes, new update for a new season will mean a fairly chunky update is in order. Standard smile

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also ...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Bukkakamole,

 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. If you've any concerns about your EA account's security or a compromise, please follow the steps in this EA Help article: "W...

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08 Feb

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @tekkon_05 

 

Unfortunately, the language you've used to write this post, with exception to the English translated portion, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @_LynxxIOX

 

I'm sorry, we can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.  

 

- EA_Lanna

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @hoodnettles

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. 

 

It may also help to know what EA might apply a ban for and if any of those apply in this case. This article: "...

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04 Feb

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Deapness

 

I'm afraid we can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you feel the bans been mistakenly applied.  

 

- EA_Lanna

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01 Feb

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @fadelynx

 

I'm afraid the forum team aren't equipped to offer support for bans but our Terms of Service team can take a look. If you haven't yet done so, please fill out the webform to send in an appeal to that team if you believe the ban was added by mistake. 

 

- EA_Lanna

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27 Jan

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @849206d9d648c0ae830087774a01b559,

We can't look into this for you from the forums. If the Terms of Service team has carried out multiple investigations and confirmed each time that the ban was correctly added, then I'm sorry to say that there is nothing that we can do to change this.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive co...

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26 Jan

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @BlackRockShxxter

 

We've edited the video clip out of your post above to help limit naming and shaming. We ask members not to name and shame other gamers on this forum as we're not equipped to process those report...

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25 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4,

 

As in, if the hacker deleted your club and made a new one in it's place? I'm sorry, I'm not sure about that scearnio, the support team would be better able to advise you on what can be done in those scearnio's.

 

The EA Help team can be reached using one of the following options::

 

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @lel__warrior

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team. 

 

- EA_Lanna

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4

 

Oh I see, apologies for my confusion. Thank you for sharing what steps you took to sever the connection. You can link it back up to your original EA account by opening up any EA game on the PlayStation and entering an online game mode. It should prompt you to then enter the login details for the EA account you'd like to link up. Make sure to enter the correct details because it can't be unlinked again for 6 months.


@EAHelp wrote:

Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking i...

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Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @left-team4,

Unlinking connected accounts from an EA account can result in permanent loss of game data which is why it is a procedure only available in certain cases for players who reach out to the EA live support team.

Can you describe what steps you took to unlink the PlayStation account from an EA account?

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experie...

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @left-team4

 

I'm not sure what steps you've done so far but it's not possible to unlink your EA account from your console account without the help of the EA support team. Those accounts are still linked together. It'd be best to reset the security settings on both to resecure them:

 

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17 Jan

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Kongwooo

 

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

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