EA_Lanna

Hi @TrueRacer1. 

 

Our Terms of Service team can take a look for you if you think there's been a mistake. Please fill out the webform to send in an appeal to that team.

 

EA_Lanna

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Hi @Smoked_de,

I mentioned it above but we won't have that information on here. Please check out the pinned post for more on that and follow the advise if it applies to you.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Hi @CorruptSec, 

 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

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@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

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Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

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Hi @DIPnLAX, 

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

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Hi @TTVCozyCurry, 

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

... Read more

Hi @darkforest577,

 

I'm sorry, this isn't something Terms of Service will overturn. They will not overturn bans if the rules were broken and the ban was correctly applied.

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for hel...

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Hi @TheFlagellant123, 

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".

 

- E...

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Hi @ClikLiu, 

 

I'm afraid the forum team aren't equipped to offer support for bans but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_La...

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Hi @wj5zsqi796iw, 

 

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".

 

- EA_La...

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Hi @itsyoboyjoshy, 

 

I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums. 

 

Whether or not you mean it as a joke, toxic terms and derogatory statements aren't ok. The rules are there for a reason. It's as the Positive Play Charter says, "being part of a gaming community s...

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Hi @couleurs12,

The cases would be tethered to the EA account you sent them from. Can you open up help.ea.com and check the 'Account's tab at the top tool bar? There's be a drop down menu, select the option 'My Cases'. You should see all the cases created from that EA account.

If your Terms of Service case isn't listed there, you may be logging into the wrong EA account and just need to pop in the correct login information for the other one.

Another way to check this is to search your email inbox for a log of the email receipts you'd receive from the support team after contacting them with a case. If you're not seeing ... Read more

Hi @chrangel, 

 

We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lanna

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Yes @couleurs12, but this time get the support team to make sure it's going where it needs to go. They can make sure it enters the right queue for you. ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, ...

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Hi @couleurs12, 

 

Sorry to hear that. I'm not sure why it went without a response. To have a banned case reviewed, it need to get to the Terms of Service team so the best thing to do, if you believe the ban was added mistakenly, is to bump the case with them again.

 

Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. This will put you in contact with the support team who'll examine the case history to better to understand what might have been happening with it. If it needs be, they'll reentered into the Terms of Service queue and from there it'll be picked up asap. 

 

- EA_Lanna

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Hi @snaids24,

It can take between 24hr and 72hrs (less likely to go as long as 72hours though). If you're not seeing the coins after 72hrs, let the support team know and ask them to check if it's been sent. If they can see it's been sent, they may recommend some troubleshooting to help the coins appear like rebooting the console.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also...

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Hi @Raven9996,

Ah I see, I can't really advise you on that.

The suspension you received was added to restrict your access to the game(/potentially account depending on the suspension type) for that period of time.

To offer advise on how to play while your suspended would be to help you circumvent that ^^: No can do.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players ar...

Read more