EA_Mako

@alfacides
Excellent, glad to hear it. Thanks for the update and enjoy the game!

Hey @BTLive7,

 

If you haven't already checked out the latest patch notes, this issue should be fixed with the new season.

 

Thanks for the report! 

Hey everyone, 

 

Thanks for the reports! This should be fixed in the patch next week, feel free to check out the notes here:

https://answers.ea.com/t5/News-Game-Updates/APEX-LEGENDS-ESCAPE-PATCH-NOTES/m-p/10900439#M123

Hey @xxeckofuzzyxx,

 

If this has been over 24 hours and the coins still haven't appeared for you, you'll need to reach back out to an advisor to look into this further. I'm afraid we're not able to address account issues directly on the forums.

 

You'll also need a couple specific images of the ...

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@peppaju
We're not able to assist with this on the forums, as we can't verify any account information with you in a public setting like this.

You will need to reach back out to support if you'd like to look into this further.

Hey @peppaju,

 

I'm afraid we're not able to make any changes to account information on the forums.

 

We'd need to first verify some information about the account(s) in question, so for this you will need to reach out and try speaking with an advisor again.

 

You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over ...

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@Deer_G0D
Afraid there's no one else to speak to about this. If our Terms of Service team has declined to remove an account action after multiple appeals, that decision is final.

Any information they had provided via email would be all they're able to discuss about the matter.

You're welcome to check back through the emails, but this is not something we're able to provide more information about via the forums, so I'll be closing the thread here.

Hey there @Deer_G0D,

 

I'm sorry, but we're unable to review any account details or actions on the forums. 

 

For this you would need to reach out to have our Terms of Service team investigate by following these steps:

• https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

If you've already appealed with those steps, those appeals we...

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Hey @Dinoisallmine,

 

For this you'll want to reach out to an advisor. They should be able to look up the two accounts and work with you to get the email(s) updated as necessary.

 

That's not something we can do on the forums, but if you contact an advisor directly they'll be able to verify a bit of information and take a look at this with you. 

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@oFlaw
Good to hear it, thanks for coming back to update the thread!

Hey @hockeyking6300,

 

The arena win streak badge can change depending on whether or not you completed the arena teaser in a previous season. 

 

If that teaser wasn't completed you would have the regular (left-side) version of the badge, while those that finished the teaser previously would have the more elaborate (right-side) version.

 

Currently that would be the only way to have this particular frame I'm afraid.

 

   

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Hey @HYBR1D42,

Progress is typically lost when un-linking and connecting to a new account, but if you're re-linking this to the original EA Account that progress should still be waiting for you.

You can find a bit more information on how that all works here:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ ... Read more

Hey @oFlaw,

 

We've just released a patch to help address a number of issues. Can you try updating or repairing your game and launching it again to see if there's been any change? 

Hey @Kawcz9,

If your friend has been banned from the game, they'll need to create an appeal using the steps in my previous post so our Terms of Service team can investigate.

The ToS team will reach back out to your friend once they've had a chance to look over the account.

Hey @xDragonLord02x,

 

If you're seeing any sort of ban or suspension message in-game, please be sure to submit an appeal with these steps:

• https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

The ban history page on the website shows specific account actions, but not all in-game actions appear there, sorry for any confusion that's caused.

...

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Hey @ovuo6djb8xmt,

 

If your Prime Gaming account hasn't been connected to your EA Account, you should be able to go through these steps in order to get that linked:

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/  

 

You should see anything you've claimed waiting in-game after that point, but if you're still missing anything or aren't able to complete those steps I would ...

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Hey @UnknownWilson88,

 

Currently your progress is separate for each platform in Apex Legends, so there is not a way to transfer or copy that progress if you switch platforms.

 

Cross-progression is being worked on, but is still a ways out and we likely won't see that until next year at some point. 

Hey @bandaBTW,

 

I'm afraid we're not able to review any account bans or actions on the forums.

 

The only team able to do so would be our Terms of Service team, so you'll need to reach back out to have them take another look over the situation. You can do that with the steps below:

• ...

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Hey @tlagld12,

 

Sorry to hear you're having some trouble getting that latest Wattson bundle from your Prime rewards!

 

There are a couple extra steps involved when linking a Prime account, so please be sure you've gone through all the steps here so that everything is properly linked. 

 

After that's done you should be able to restart and just head in-game to claim those rewards, but if that'...

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