EA_Mako

@MrMonStrik
If multiple cases are opened about the same subject, the team will typically make sure one is sent to our TOS team for review with all the relevant information, then close others as duplicates.

Do note that the case has been sent to the TOS team, but that simply means it is waiting in their queue, not that they have been investigating it for the entire time. They will need to work through all the other cases that were submitted before yours, which is delayed currently due to high volume.

Those are handled in the order in which they were escalated to our TOS team, I appreciate the patience. ... Read more

@Varidex Ultimately we're only able to use our own records to determine whether someone else has accessed an account, so we really wouldn't be able to use screenshots or video as proof.

That should typically be fairly apparent to an advisor looking through our records, but it's certainly possible something was missed.

You're welcome to reach out and have a new advisor take a look over the account so they can see what can be done here.

Hey @Varidex,

 

I'm afraid we cannot address account related issues via the forums. I do see you mentioned speaking with multiple advisors already, but reaching back out if you still have concerns would be the best way to have this looked into again. 

 

Aside from making sure you've taken steps to ...

Read more

Thanks for taking the time to make that comparison @Balladalidila!

 

@RXYRP While that illustrates it isn't always straightforward to tell just by watching someone, please do feel free to file a report if you have suspicions and our team can certainly still take a look. 

 

I'll defini...

Read more

Hey @MrMonStrik @Couchofheaven,

 

If you have already created a case that has been sent up to our Terms of Service (TOS) team for review, then I'm afraid you will just need to wait on them to reply.

 

The TOS team is the only one able to review bans on an account, so we're unable ...

Read more

@Boomstar139 We would need to be able to verify the account you're trying to access, so typically sending a code to a separate account won't help us do that.

I would definitely suggest reaching out to an advisor so they can see what other verification can be done, though!

@TheApexLegendNub That's a slightly different situation. If you're unlinking accounts that can result in a loss of progress in some cases.
https://help.ea.com/en-us/help/account/unlink-gaming-accounts-from-ea-account/

Just updating the email address for... Read more

Hey @Boomstar139,

 

If you no longer have access to the email on your account, please reach out to an advisor. This is not something we're able to assist with on the forums, but after verifying some information about the account an advisor can help get that updated for you.

... Read more

Hey @Piguelo15,

The team is taking longer than usual to reply currently due to higher volume, but if you've submitted an appeal they will get back to you.

Please keep an eye out on your email for that as it's not something we can directly address on the forums, thanks!

Hey @TheGrimmGamer777,

 

I took a look just to be sure, and can confirm your case is in the right queue to be reviewed by our TOS team. Beyond that I'm afraid we don't have any additional insight or an updated ETA to provide, sorry.

 

Our TOS team is a bit backed up currently but will reach out via email as soon as they get to your spot in the queue. In the meantime I would definitely be sure to ...

Read more

Hey @barrychow54,

Sorry to hear that you're still waiting to hear back about this account. I realize that's quite a while longer than usual, and no one likes to see that you've been unable to play on your account for this long.

With that in mind however, I do see you had resumed your case after it was sent up to our TOS team. Re-opening the same case after it's sent up to be reviewed can remove it from the proper queue and cause delays.

While the TOS team is a bit backed up currently, it looks like this is what is causing the delay in your case.

Please reach back out to an advisor so they can get your appeal ba... Read more

Hey @thomasmonachese,

 

If you're playing on Origin, the PC version of Apex Legends will be using your EA ID, which can be changed here: https://myaccount.ea.com/cp-ui/aboutme/index

 

While cross play is enabled, There is no cross progression between the PC and console versions of the game, so I'm afraid there is not currently a way to transfer your progress from PS4 to PC. 

... Read more

Hey all,

 

Thanks for the reports! As mentioned, this is a bug the game team is currently working to address, so please hold tight on any other purchases until those prices show up correctly.