EA_Mako

Hey @BB4H_SeNsAi,

Sorry to hear about this situation, though I'm glad you were able to get the account back here.

Just to clarify a bit more on this situation, an account would not be banned because you had weak credentials. The account would be banned because it was being used for activity that violated our User Agreement. 

After this was appealed and the action was reviewed again, the Terms of Service team was able to determine that activity was linked to someone else gaining access to the account. This let them remove the ban after determining that you were the one with control over the account...

Completely understandable and I appreciate that you're trying to take precautions @RaginKavu.

Our Terms of Service (TOS) team is in charge of any account actions, so in the event your account is banned, you would need to reach out to them to have that reviewed. That's not something we're able to pre-emptively block, though if you've already taken steps to re-secure the account that should certainly help.

If that becomes necessary there is a webform you can use as well, so that may have better luck if you're not seeing a live chat pop-up appear.

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Hey @RaginKavu,

From what you mentioned here, it definitely sounds like someone else may have gained access to the account.

I do see you've added an authenticator and reset passwords, which is great. I'd also recommend going through ...

Thanks for the report @youngsplit1017. We are investigating this issue and will be providing updates in this thread as we have them, so I'm going to lock the current thread....

Hey @Deke96,

If you had to reset your password before you could get back into the account, it definitely sounds possible that someone else had accessed that and caused the ban.

You'll want to reach out to an advisor with the steps in this article to get...

Hey @Death_Sakurasou,

I'm afraid we do not investigate banned accounts on the AHQ Forums.

Please reach out to an advisor and they'll be able to take a look at the account and make sure this is reviewed by our Terms of Service team.

You can find more information on this here: ...

Hey @jokool_aid,

We have seen this mentioned a few other times as well, and the fact that the PS4 report options can be limited or missing has been passed along to the team.

While not ideal, you can also use the webform below for reports in the meantime, thanks!

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@TheApexLegendNub is correct!

Those were half price previously due to the Anniversary Event, but things are back to normal this time around.

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First, the crafting costs for the skins are returning to t...