EA_Mako

Hey @dontditchmedan, if you've already submitted that appeal, you will absolutely receive an answer from the ToS team.

Please keep an eye out on your email as that's how they'll reach back out once their investigation is complete. Thanks for the patience!

@juicewrldisluv 

Gotcha! I just took another look on my end and it does appear to be showing up here.

 

Can you try repairing your game to make sure everything patched correctly with that update?

 

In Origin you can right-click the game tile and choose the Repair option, or in Steam you'll want to use the Verify Integrity option.

... Read more

Hey @juicewrldisluv, are you not seeing the skin back in-game yet, or are you seeing it but can't equip it?

@Toydarian47 

That's awesome to hear! 

 

Thanks for coming back with the follow-up and enjoy! 

... Read more

Hey @xDXx_Wukong_xX,

 

We're unable to address any account bans or suspensions on the forums, sorry.

 

Please feel free to create an appeal and our Terms of Service team can check into this for you.

 

Once they've reviewed the situation t...

Read more

Hey folks,

 

Thanks for hanging in there while this has been worked on, I know you're eager to be able to use the new skin.

 

We do have an upcoming patch to address this scheduled for later this week, so barring any unforeseen delays you should have access very shortly. I do appreciate the patience in the meantime!

Hey @AlecWoldt-YTLive,

 

The website shows specific types of account actions, but not all in-game bans or suspensions will be reflected there, sorry for any confusion.

 

I'd definitely suggest going through these steps just to be sure the account is secure and that no one else may have access to it. 

 

After that point please reach ou...

Read more

Hey @fazeely318,

 

I would check through this article for more information on making sure the correct Steam and EA Accounts are linked.

 

If you're having trouble with that process or the wrong account is now linked, please reach out to an advisor directly so they c...

Read more

Hey @ThatSanchez @2912680,

 

This particular skin is still disabled pending an upcoming fix, apologies.

 

I don't believe this will be included with today's update but it should be coming shortly, thanks for hanging in there. 

 

 

... Read more

Hey @2b5120a6,

 

As Asmodeus566 mentioned, I'm afraid we're completely unable to assist with account bans or suspensions on the forums.

 

While you're welcome to submit an additional appeal to our Terms of Service team, ultimately they have the final say when reviewing these types of situations.

 

If they've already declined to remove a penalty, that is not something we'll be c...

Read more

Hey @xxkillajj,

 

This skin is temporarily disabled at the moment to fix a related issue causing the game to crash.

 

Once that is fixed you should find the skin in your collection normally, sorry for the confusion!

 

 

Thanks for attaching that info @Toydarian47!

 

Looking through this information I'm showing you have an integrated graphics card which is just under the minimum required cards here.

 

This benchmark site goes into a bit more deta...

Read more

Hey @Toydarian47,

 

It definitely sounds as though your troubleshooting has been pretty thorough here.

 

If you're able to attach a DxDiag file that can give us a bit more information about what may be going on with these crashes, thanks! 

... Read more

@Cantalera
The progress is essentially saved on the EA Account side, even when linked to Steam.

You should see no change in that progress if you switch over to play through Origin. Resetting to an earlier state shouldn't be possible.

Hey @Cantalera,

 

Just to clarify, you would regain your progress if the same Steam account is re-linked to that same EA (Origin) Account, however you would not be able to link a different Steam account and essentially transfer progress from one Steam account to another.

 

Each EA Account can only be linked to one other account of each platform in its lifetime.

 

There is a bit more information about this process here: ...

Read more

@JJ2693 
Happy to help! Have a great day as well and take care. 

Hey @JJ2693,

 

We wouldn't be able to assist with a refund for purchases made through the Microsoft shop, but if you're just trying to get those Apex coins added to the account we can certainly take a look there.

 

Please reach out to an advisor so they can take a look at the account with you, as this isn't something we're able to change via the forums.

 

You'll need to have this ...

Read more

Hey @saltysockxd,

 

I'm afraid we're unable to review account bans on the forums, but our Terms of Service team can certainly take a look over the situation.

 

If you haven't already done so, please reach out to the ToS team with the steps here.

 

They'll investigate the account action and will reach back out via email once that review is completed, thanks! 

... Read more

Hey @Rytano,

 

If an account has been banned, this can only be reviewed by the Terms of Service team. I'm afraid that's not something we can look into or change via the forums.

 

We'd only be able to look into this at the request of the account holder, so your brother would need to appeal this ...

Read more