Hey @merlinmaja1,
This should typically just happen the first time you launch the game after the patch, but we have seen a number of other reports that this continues through multiple launches.
The workaround below has helped some others in this situation so that may be worth a try.
1.) Install ...
Read moreHey @Thebigsky420,
This particular message pops up when accessing the game too quickly from multiple computers, which can include launching via cloud gaming services.
I'm afraid there's not a way to bypass this otherwise, so as you noted you'd need to wait about 24 hours for this to clear up on its own.
Hey @Reef_NV,
If you've created a case for our Terms of Service team to review this situation, you'll just need to wait on a reply there.
I'm afraid we aren't able to investigate banned accounts to any extent on the forums.
...
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Hey @TimProVision,
Virtual currency like Apex Coins is not something that can actually be gifted directly. Additionally, items that can be gifted (like certain Apex Editions) typically can't be sent to someone in another region.
The other options you have here will just depend on the specific country your giveaway participants are in, and what platform they're playing on.
If they're on PS4 like you, you'd want to look into a PlayStation Network gift card for their particular region instead. Sony has a bit more information about their ...
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Hey @WreckingVi,
Congrats on ending that with a win and not letting the toxicity impact how you were playing.
That said it's absolutely not behavior we allow, so I'm sorry you had to put up with that at all here.
This is not something we're able to address on the forums so I've removed the information showing that player's name per our ...
Read moreHey @OG_VSM,
The account ban history on the website shows specific account actions, but won't show every type of ban or suspension, sorry for the confusion there.
If you're just getting back to the game after some time away to find the account's been banned, I'd definitely take a few minutes to go through ...
Read moreHey @HiTekNoMasChenko,
I'd definitely agree that type of behavior is not healthy for the game, and it's absolutely something we take action on when reported.
You don't need to provide any screenshots as proof or evidence as we're able to pull up records on our end to see what was said. You'll just need to report that type of behavior either in-game or through this form if you're unable to use the in-game option: ...
Read moreHey @Cilliank-17,
Sorry to hear you're having some trouble with this error. There are definitely some steps we can go through to try and get that up and running here. You will need access to your router to make a number of these changes.
To start, I'd check to be sure you have all the necessary ports opened on your router itself. That link will show you which ports need to be opened for a smoot...
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It's feedback we've seen a fair amount of, so it could definitely be more clear. That part of the site is fairly new in itself, so we're still getting that all fleshed out. 
Hey @lpfaint12,
Sorry you didn't get to see the pack open up! Those contents are automatically added to your account even before that animation plays, so fortunately they're not lost in cases like this.
Typically you can reach out to an advisor to see what was in the pack, but I was able to take a quick look here...
Read moreHey @scsquared,
Sorry for any confusion there. It's briefly mentioned in that second paragraph you screenshot, but certain in-game bans or suspensions will not show up on that page.
If you're seeing a ban message in-game, please do create an appeal with...
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Hey @Hawkiinz,
That update should definitely be available by this point. Are you able to try going through these steps to clear the cache on the EA Desktop app?
devtrackers.gg