EA_Mako

Hey @SaltySIits,

Sorry to hear you still haven't seen those coins show up. This is not something we're able to address via the forums, but as it's been a couple days without those appearing I would definitely reach back out to an advisor.

They'll need to take another look at this one I'm afraid. Aside from just resuming your most recent case, you can also speak with them over ...

Great, thanks for following up! 

Hey @AbsurdZiggy,

I'm showing an email was sent out a little while back with an update to that particular case.

It looks like they were just waiting on the account to be secured before fully removing the ban in this case, so I'd definitely suggest going through ...

Hey @tylooluxifer,

If you didn't get your Apex coins from a purchase, an advisor should be able to help out. They'll need to verify some additional proof of purchase, so this is not something we're able to assist with on the forums directly. 

Please reach out to an ...

Hey @Saitey_Aitn,

I'm afraid the language in which you wrote your message is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

• English
• ...

Hey folks,

This is veering back into a discussion we've had and closed many times on the forums.

Please check out our stance on the matter here: https://www.ea.com/news/ea-actions-against-racial-injustice 

Regarding the OP's thoughts, that feedback is definitely valid and we can pass that along. Thanks to those of you with constructive feedback about the game as well, definitely some good ideas regarding badge sorting ...

Hey @VermiculusNox,

We do not accept videos as proof I'm afraid, as the Terms of Service team makes those decisions based on what can be verified in our own records.

Keep in mind that simply having video of the game where the ban appeared doesn't mean the behavior leading to the ban occurred that same game. In many cases that behavior may take place in previous games or days and the penalty will follow after being investigated further, so a video really wouldn't show us much in that regard.

That said, you're more than welcome to submit another appeal and our TOS team will look through all the re...

@EnZooooTM  Excellent, glad to hear it! Have fun! 

Thanks for following up @droptitanfall3.

That sounds like the email I was seeing on this end as well.

Can you try fully restarting Origin one more time and let me know if things are cleared up for you now?

@EnZooooTM If you're not even able to get this installed in a different location without running into the same thing, we'll want to try digging a bit deeper.

Please try uninstalling Origin using the hard way outlined here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/#hard-way 

 ...

Thanks for checking, @EnZooooTM.

Have you tried running Origin as an Administrator?

It may be worth setting your download location to a new folder and starting a new download there. 

Once the new download has started, stop it (after a small amount of progress), close Origin, and copy the files from the old location to the new location.

Restart Origin as an Administrator and try restarting the download at the new location. 

Let's see if it recognizes your installation at the new location after that point.

Hey @droptitanfall3,

Sorry for any confusion on this one. I'm showing an email was sent out a few days ago that goes through a couple steps you'll need to take before you can get back into the account.

Can you check your email again including any junk/trash/spam folders to make sure this didn't get caught there?

It looks like the ban was already removed, so you'll just need to follow up on the steps in that email to log back in.

Hey @EnZooooTM,

Are you able to check and verify the Origin library location is pointing to the correct install folder on your computer? 

That option is in Origin > Application Settings > Installs & Saves.

If so, try going through these steps to clear the Origin cache and let us know if that changes anything for you.

...