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Hello. Are you having a problem? Did you describe it when contacting support?
Hello. Are you having a problem? Did you describe it when contacting support?
right now the only way is to repeatedly ask the support for a email change. if you get lucky they will ask you for proof of purchase and some other information and then they let you change the e-mail. with the support times it could take months though.
good luck
You're not right. Email will not be changed without a good reason.
I'm with OP, being able to change email address is important.
If you have any problems, you can contact support and we will help you solve them.
Hello. As far as I can see you have no problem with the mail. Use complex unique passwords and two-factor authentication for your email, and your mailbox will be safe. So there is no reason to change email.
Hey sova i am also having this issue. launcher says i have the EOD edition and i have a golden crown but i have not gotten the increased stash size or any other in game rewards ticket number is
#9565410
Hello. 3 hours ago a specialist answered you
Read moreHello i spoke with philbo in the discord and he said he forwarded the information I provided him to support. My ticket number i submitted in the launcher is #9523404.. this happened i think after my first raid when the servers came back online yesterday. I have a short video of me realizing the gamma was gone but unfortunately GeForce didn't catch the exact moment i lost it. i think it was around 10pm eastern when it happened. I went into a raid afterward with a beta that i bought to see if maybe the gamma would reappear in my inventory. but no luck..
i was not in raid when i lost it.. this happened while navigating my stash!
Its been really rough trying to play after this happened..
I can try to provide you any other information you would need. is it possible to get the logs for you from last night?
I REALLY DONT WANT TO RESET MY ACCOUNT AND LOSE PROGRESS TO GET MY GAMMA BACK.. THANK YOU SO MUCH FOR REACHING OUT AND IF YOU CAN HELP ME IN ANY WAY I W...
Got it, thanks for the info
Hello. You need to make a bug report through the launcher with a DETAILED (more detailed than your post) description and logs. Also write, please, if you went to a raid after that, when it approximately happened, etc.
Ive been trying to reset my password plz help the email [[email protected]](mailto:[email protected]) pls help its been a year and i still cant play.
Hello. Better write to me in private messages, attaching a description of the situation and your email address. And hide the address in this message)
Problem is that I wont get authentication email to my hotmail adress, I contacted support to get email changed, got response with fixes that didnt help, emailed again and didn't get the response. I can send you DM on reddit with the account info if you are willing to get the issue sorted.
Hmm, this is a slightly different situation. Yes, send me a private message with the email address you are having problems with
Hello.
You don't need access to your old email. Contact your payment system (for example, the bank from whose card you paid) to receive a statement of the transaction.
The transaction will be marked as Xsolla, by the way.
UPD:
I saw your other comment. You need to contact the person who bought the game for you to receive a receipt from him. Or, provide screenshots of how the key was transferred to you
I too lost one account due to not recieving email and support refused to help. But I learned from my mistake- I used hotmail account where microsoft has added bsg to blacklist, I brought next game to Gmail and 0 problems since.
Apparently, you were unable to provide proof of account ownership. Otherwise, access would have been returned without problems.
Hello, write me your support ticket number, please
Hello, write me your support request number, please
[deleted]
Accepted. Hide your address, I wrote it down, and I will clarify the information
UPD: I was informed that you were answered 15 minutes ago
Maybe you should change your letters then? It's not like other email are not coming through, so this clearly has to be fixed from the dev side...
As I wrote earlier, this is incorrigible on our part.
Yes, I have been waiting on a response for almost a week
Write me your email address, please
Hello, could you write your request number?
And I reset my password like 8 times, still nothing
Did you tell support that the recommendations did not help?
Hey, can u check my sitution too. i have same problem that i can reset my password but still incorrect email /password
Hello, you need to write a NEW letter to the email address [email protected] enclosing the following information:
- If you have made any purchases for this account, please send the screenshot of the receipt of purchase. Please make sure the payment system interface and Xsolla transaction numbers are clearly visible.
- Also need a screenshot of the receipt from your payment system or online bank, with which you paid for the purchase.
- The e-mail address that was initially used for registering this account, and account creation date.
- History of account username changes.
- If the account has access to the game, please provide the playable character name as well.
- Any additional info that you think will prove your ownership of this account.