Read moreFirst, I'll start by saying that, all things considered, you're not doing a horrible job, despite the reaction you're getting. So don't let people or things like this copypasta get to you too much. I think most people, at some level at least, know that a lot of their gripes aren't your fault and that you are just the messenger getting shot at and that your job is really tough, at least in situations like this.
Anyway, I think you are looking at it this specific thing the wrong way. It wasn't that you asked a question or asked for feedback. It was how you asked it.
You posed it as "isn't it kind of your fault? Now prove how it isn't" or something like that. No matter what, that's going to rub people, especially already frustrated people, the wrong way. Call it, not knowing your audience, or not reading the room, or whatever.
You're kind of missing the fact that people don't generally like to git hit with a devil's advocate argument in general. It's usually pr...
thanks for some solid feedback on why it would be misunderstood.
i can understand that for sure.
i usually use devil's advocates in the workplace a lot as it can help stop us from making bad decisions (inb4 lol didn't stop clan wars 2 lollolol) so that's why i used it here.
totally understand though, the question was framed very much like you said as IT'S YOUR FAULT, HOW WOULD YOU FIX IT? so even though it was hypothetical i deserve some flak for that.
thanks for the insight man, i appreciate it!