UBI-Froggard

Thanks for the reports. We have forwarded it to the dev team but it's not possible for us to reproduce. Can you let us know what ISP's you are all using so we can see if it's something related to a specific one.

I also need to suggest to go through the connectivity troubleshooting for your chosen platform on our support site also.

Originally Posted by RemedialGlobe58
I’m having the same issue, I’m inclined to say digital because I have tried everything he has as well and haven’t gotten any luck. Mine is a digital copy.

Hey,

Do you have the game installed the Xbox HDD or a portable HDD you have connected to the console?

Originally Posted by FPA.
What is the meaning of playing this now, I don't understand.
The proof that, "see that guy has the road to SI MPX skin, he must be playing since then"
or
" hey, he had Fire weapon skin, he must be playing since beta"
but now
u took away everything
and I can't even redeem them back as u can redeem road to SI skin only between Jan - Feb, and I fact that I had that skin as I played that time of SI or I had that fire weapon skin is just a hoax now.
Disappointing that I have been playing this game for a really long time and now I have lost everything and none us have any answers to that or any date that it will be fixed so.
frost that a nightmare
but the state of the game is the real nightmare
items are lost,...

Read more

Hey,

Please see the sticky thread here regarding missing rewards.

This post has been updated due to issues ongoing past the original expected timeframe.

Originally Posted by CAIOH004
Fui penalizado no meio de uma ranked com meus amigos por simplesmente NADA, é dito mensagem que é por abandono, porém não abandonei nenhuma partida. Não poderei jogar amanhã por ter feito nada, isso é extremamente injusto!!!

Hey,

I'm afraid we only have support for English available on the forums.

We do have email support available in your language if you would like to send us a support ticket for this ... Read more

Hey,

The dev team recently said they are continuing their investigation on the topic of mouse and keyboard on console, and are currently gathering information as well as technical data to gauge how widespread these adapters are and if we can detect them in a reliable manner.

Updates will be communicated on future top issues and community concern reports linked here.

Hey,

Please see the sticky thread here regarding missing rewards.

Hey,

If you have done the steps suggested previously, we'll need you to contact us with images of your port forwarding to show this has been done and we can check it has been done correctly.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

Do you mean you can't even get to the main menu? Or you can't load into a match?

Do you have the game installed on the PS4 HDD or an external HDD?

Hey,

I'm sorry to hear the game is crashing. Can you try a reinstallation first of all?

Please also install to the main Xbox HDD rather than an external one too if possible.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team at the moment. I apologise for any inconvenience.

Please can you make sure to go through the connectivity troubleshooting found here as the issue doesn't happen for everyone, so it's hard to know what's causing it for some.

Hey,

Did you follow the steps in this FAQ to change the datacenter?

Hey,

Please see the sticky thread here regarding missing rewards.

Hey,

I'm sorry to hear your challenge progress isn't counting. This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

You can also try logging in directly to the website to see if the Challenge progress is showing there.

If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this ... Read more

Hey,

Connect has been designed with this in mind for the future, however, we currently haven't got anything announced on specifics of how it will work, which games, when, etc. but we will announce it as soon as we have the info from the dev studios.

Originally Posted by chaseoka
What about the epic games launcher im getting the same thing and just installed it

Hey,

In Epic Games Launcher - To verify the installation of game files, navigate to the game in your Library and click on the three dots. Then click verify.

If you still have an error code after this, please can you confirm which one you see?

Hey all,

Do you know if you had any long matchmaking time when queuing for a match previously (maybe last time you played), and decided to leave the queue?

You may have then seen a message to rejoin an ongoing match?

If so, we are aware of that issue and it leading to temporary bans and the dev team are looking into that.

I'm afraid we don't have the ability to remove temp bans unfortunately.

Originally Posted by Krabab_Rules
Although, now that I think about it, I'm not really getting crashes anymore. So setting the game to open with administrative privileges, seems to have fixed it. although maybe I just can't remember it crashing, at least that means it's no longer prone to crashes if I can't remember them happening. If I have any more problems I shall come back to this thread and check the advice again and then I will make a new one I suppose seeing as this one will probably get closed off. Thank You!

No worries, either come back to the thread, or use the live chat option or you can also private message us on ... Read more

Hey El.Pachon,

I've merged your post with another FPS issue post I responded to earlier. Please can you try the suggestions ChocolatChip09 has and also what I have above too please.