UBI-Froggard

Hey,

Sorry to hear this. Which console are you on?

Do you have the game installed on the main HDD or an external HDD?

Have you tried a reinstallation?

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Originally Posted by Psymon.
Just want to say this has been an issue with me since the beginning of October. I have been in touch with support on Twitter and despite my co operation by sending photos and videos I have not received any updates. Since the LTM was released I have now lost the ability to voice chat, Siege doesn't recognize my mic anymore.

Hey,

The sync issue is still under investigation so we don't have any updates to share on that I'm afraid. Regarding your other issue, please comment on a thread related to the same issue, to avoid hijacking someone else's thread with something new. I have one linked ... Read more

Originally Posted by SKULLZ_53
They don't do anything. I've been suffering from the same thing for weeks. my penalty for abandonment increased to 8 hours and I lost lots of ELO and none of it was my fault. finally i deleted the game and relaxed. For your mental health I recommend the same thing to you because you can be sure it won't get better.

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply. We are unable to provide anything back for getting an abandonment sanction, remove ... Read more

Originally Posted by ZacTheFirst
I really think it’s unfair that I put all my effort in the game 100hrs and get falsely banned,
I then appealed and it got denied, I think I just got reported alot
Which is truely unfair or it is someone that got me banned even though I have never cheated
So please I spent a lot of hard work money and effort into this game and it is not right that I can get banned for no reason

If you have already contacted the team through a support ticket and had your account looked into, then we can't get it removed I'm afraid.

False reports from players will not result in a permanent ban and a denied appeal.

Hey,

Would you be able to test with other keys set for map, and also restoring it to the default and let us know what happens with either of those?

Originally Posted by Hitsuran
Nothing works, also on steam forums i noticed few others have same problem too so its probably not my isp since i have unlimited bandwith. It looks like problem that doesnt affect everyone but its real.
I tried to play other games and if i turned cloud saves off, i could play them no problem (note they were singleplayer) . With siege i cant synchronise with cloud saves and connect to ubisoft servers .

So if you disable cloud saves in the Uplay settings, can you launch Siege as well? You don't need to have a cloud save for the game, you will still have everything you've unlocked. The save file itself is just your loadouts and Terrorist Hunt progress... Read more

No worries, hope you're enjoying it

Originally Posted by Xx_Yoda_xX
my elephant skin and gorilla skins and the clubs charms have disappeared from the club rewards and my skins and charms what should i do to get them back

I've tried locking the reward again for you and you should see the points back. Can you try unlocking them again now please and let me know if that sorted it?

EDIT - This is actually likely due to the transition from Ubisoft Club to Ubisoft Connect and is only temporary until the 27th October when the transition should be complete. But as I have already locked the reward on your account before realising this, you may need to contact us again after the 27th if you still haven't been able to g... Read more

Haven't seen this issue being reported by anyone else, so it's a bit strange and will be hard to report but it could be related to if there is any kind of Ubisoft Club maintenance or degradation on, as that can affect friend lists.

I couldn't even begin to speculate if these are intended or not I'm afraid.

Well the obvious fix is to just turn the volume down. Had the volume slider on the PC changed at all? Is it louder than it should be even when the volume slider is set to very low?

And it's happening every time you launch the game now?

Originally Posted by Hewo.NS
ive been in the ranked queue for 40 miutes and shows no sign of stopping. pls fiz this issue it is on the map outback and no one is loaded in but us and the otther team can still talk in all chat and they said the match is like 0-50 and is going infinitely pls fix

I'm sorry to hear you experienced this. We can only recommend backing out if it does happen I'm afraid. I have seen others say they didn't receive a penalty when they did thankfully, but I cannot confirm if this will always be the case.

There's nothing you need to do, no. It's an ongoing issue that the dev team will need to resolve.

Hey,

I'm sorry to hear that. We have no way to manually adjust MMR I'm afraid, so we'd be unable to do that.

There is also no guarantee that the rollback you received was all attributed to your friends false ban.

Originally Posted by intelntl
Guys, I just came to say that I give up. After months of trying to fix the lag issue im so tired I dont find the mood to play R6 anymore. Thank you to all the users that tried to help me with my trouble. But I play to enjoy, not to strugggle. See you soon in other games!

I'm sorry to hear that and that a solution to the issue was never found for you. I hope you enjoy whatever you go on to play next and that maybe this will resolve itself over time or updates one day so that you can enjoy it again.

Hey,

You don't need a key to play the game but I don't see the game activated on your account. Are you sure you are logged in to the correct account that clicked to download it?

You can try verifying the game files then relaunching it. In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Hey,

You can't access a store tab when you have Steam games linked I'm afraid. This is intended.

You don't need a key to activate Hyper Scape. If you have played the game previously, just make sure to log in to the same account you played the game on, or claim the game on this account too and then try launching it.

Originally Posted by PlagueOfNoob
PlayStation support verified that I wasted money on your product, thanks for nothing.

I doubt PlayStation support would say the words "you wasted your money" and I see we added the battle pass to your account for you in your support ticket and are still assisting you with any items missing from the Battle pass, so we are helping you with this.

Are you able to capture any footage and provide a link to it where an issue is shown with it? Or is it only something you can feel whilst playing and footage won't really show there's a problem?

We'd need either some footage showing there's an issue, or a good amount of reports from players saying there's an issue here for it to be fully understood and looked into by the game team.