UBI-Froggard

Hey,

I'm sorry to hear it's giving you a message about Ubisoft+ expiring. Please can you go to this location on your PC and just let us know how many files you see in this folder:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

If there is more than one, can you just double check you are signed in to the correct account that you usually play the game on?

If you still need assistance, we'll need to speak to you through a support ticket to look into this, so if you can just let us know how many files there was we'll create a ticket for you.

If you would prefer to contact us via live chat or a social media private chat instead, you can do so on the links below:

Live Chat (only when it's available)
... Read more

Originally Posted by paade2020
I get the same orchid 27001 error code and yes, I've done everything suggested here and elsewhere. Nothing helps.

Here's a wild idea: allocate some funds to hire someone who can actually fix this problem!

I'm done here.

Hey,

Please can you reach out via support ticket / live chat ... Read more

Originally Posted by dieharder03
how to get out of this issue

Have you tried the connectivity guide mention by Ubi-TheBerry above?

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

Sorry to hear that. Which platform are you playing on?

Hey,

This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

Sorry to hear this fix hasn't worked for you the way it has been. Maybe with the recent update to Ubisoft Connect it's changed something.

Are you able to screen record yourself going through the full process of steps and upload it to YouTube and share the link with us? As it's not an issue we can force to happen to ourselves so we can't really test this ourselves too. If we can get a video showing that this fix isn't working anymore, we can forward it to the relevant teams to get a new fix for it sorted.

Hey,

This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

No problem. We have a sticky thread on it here also.

I apologise for any inconvenience. I'm locking this thread because we are seeing a lot of threads created abou... Read more

Originally Posted by DirtyDucky69
I have completed all of the situations including article 5 just not and at the end of it it just brought me to the end screen where I could exit game and it did not gift me the weapon skin. I am wondering if I did something wrong or if it’s just being buggy, anything helps please and thanks

Hey,

If you are missing any Ubisoft rewards or challenges on some of our modern titles, this is due to the transition from Ubisoft Club to Ubisoft Connect.

More details on this transition can be found ... Read more

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Originally Posted by RemedialGlobe58
I tried to but I don’t have any ports that your game will support. I can’t place a picture in this post either for some reason

*EDIT* any OTHER ports that the game will support

I don't understand what you mean by this. Any router should allow you to type in the port numbers that you want to open, not just give you a list of what's available. We can't guide you through how to do the port forwarding as it's different for every router, but you can search for guides on how to do port forwarding with your router model to find out how.

You should also be able to add images to posts if you have uploaded the image somewhere first and... Read more

Hey,

I'm sorry to hear you aren't able to play. You mentioned you have forwarded port 3047 (which I assume you mean 3074) but there are a few more ports to forward for the game, which you can find in the connectivity troubleshooting found here, so this may help you out. If you have done this, we'll need you to contact us with images of your port forwarding to show this has been done and we can check it has been done correctly.

Originally Posted by hephephoyay
I don't know if it's just me. But ever since the Ubisoft Connect launched, I cannot connect to Ubisoft server. It always says its offline. And loading take forever. Even if my internet is good.

Am I the only one like that? If not how do I solve this? I already reinstalled the game for nothing.

Hey,

If you're still unable to connect, please can you go through the FAQ ... Read more

Could you let us know the language of your keyboard please? If it's anything other than English, this will be why I'm afraid.

Hey,

I'm sorry if you haven't had a reply to your ticket yet. I'll chase that up. Whilst a new account that owns the game would still work, we cannot guarantee you won't get banned again. If BattlEye detected something on your computer to cause the first ban, unless you know what it was and have got rid of it, it could still happen again.

Hey,

I'm sorry to hear your challenge progress isn't counting. This may be due to the transition from Ubisoft Club to Ubisoft Connect which is having a few issues with club related features transitioning over.

You can also try logging in directly to the website to see if the Challenge progress is showing there.

If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this ... Read more

Hey,

We are aware of the main issue you have listed with the stats and it is being investigated to have that fixed, yes.

Your other 2 issues, whilst they may not affect anything for you, we can still report them as I'm not aware of those being reported already. Could you provide any screenshots or a link to a video showing them? If video please separate the issues in 2 videos, as we would need to create separate reports for each issue.

Originally Posted by Goldzommer25
I am also having the same problem. I am missing year 1 and 2, I am also missing The safari bundle and the gemstones bundle.

The issue you are reffering to is probably that mentioned ... Read more

Originally Posted by LoG.msp
By the way, how do I see if year 5 was activated? I bought it through Ubistore!

Hey,

If you buy something on the Ubi Store, it links to your account automatically. You don't need to activate it.