UBI-Froggard

Hey,

You won't be able to copy the game files from a different platform (Steam) version I'm afraid. You'll need to complete the full download on Epic.

Hey,

Sorry to hear that's happening and thanks for trying some other driver versions already too. It could also possibly being caused if you have other programs or background processes running using a lot of CPU % or memory. Next time you experience it, have a look at your task manager and have a look at what you don't need running when playing the game and choose to end the task on those.

Then restart the game if you don't see an instant improvement and see if this has made a difference. Let us know if you notice any improvement from closing down anything specific.

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Italian language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Originally Posted by savaugeBDKK
I’m playing Xbox and I’m having the same problem, cause it’s making me load for an unnecessarily long time, and then it brings me to offline mode, and says connecting, but never connects.

Hey,

Please post something in the Xbox forums, or look for a similar post to comment on in the Xbox forum. We want to try and keep the forums tidy and not hijack someones thread with different kinds of troubleshooting.

You create a support ticket / live chat for this ... Read more

Originally Posted by savaugeBDKK
I play on Xbox and I’m having the same problem, it’s a rainbow six siege server is but it’s saying that rainbow six siege servers connection error and is saying that rainbow six siege servers are unreachable right now. I feel like even if my game does start up I should get some sort of reward for the trouble that it’s been causing me it’s because of the site depression for the past four days and I need something to help with it

Hey,

Please can you also go through the connectivity troubleshooting found ... Read more

Hey,

I see you have the Standard Steam version on your account. If this isn't what you ordered, you would need to speak to Steam support, but please double check your order incase you accidentally ordered the wrong version. Steam may be able to refund it for you so you can purchase it again.

Hey,

I can only really suggest to go through the connectivity troubleshooting found here for your first point.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding... Read more

Hey,

You just need to verify the game files in Steam.

This can be done by Right clicking the game (in Steam) and select "Properties".

Select the “Local Files” tab at the top, and then “Verify the integrity of the game cache”.

Once this is done you should be able to launch the game without it asking for a key.

Hey,

I'm sorry to hear your challenge progress isn't counting. You can also try logging in directly to the website to see if the Challenge progress is showing there.

If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this ... Read more

Originally Posted by Ser-sjuh
My operator statistics aren't updating for some days now. Does anybody experience the same bug or is it just me?

Hey,

I've merged your thread with another recent post on this. As you can see above, it is a known issue being looked into currently.

Originally Posted by thegrenadewon
I have to buy all my stuff back again 200 ubi units wasted

Hey,

You don't need to buy them again. Please can you create a support ticket / live chat for this here if you already did this?

You can also private message us on ... Read more

Please see the sticky thread here regarding missing rewards.

Hey,

I'm sorry to hear your challenge progress isn't counting. You can also try logging in directly to the website to see if the Challenge progress is showing there.

If your progress is still not counting towards the reward, we would need you to provide any screenshots or videos that will make this clear and to contact us through a support ticket / live chat for this ... Read more

Hey,

Did you have any long matchmaking time when queuing for a match, decide to leave the queue and then get told to rejoin an ongoing match at all?

If so, we are aware of that issue and it leading to temporary bans and the dev team are looking into that.

I'm afraid we don't have the ability to remove temp bans unfortunately.

Hey,

Please avoid doing cheater reports (and any other form of naming and shaming) on the public forums as it could lead to further issues amongst players breaking out.

I have to remove information from your post, but I will forward your report on to the team that investigate player reports.

In future, please report any players through a support ticket / live chat for this here or you can also private message us on ... Read more

Hey,

If you still have an issue after the guide posted above, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you.

You can find instructions on how to create the files and attach them to your ticket at the links below:

... Read more

Hey,

Merged 2 more threads into here. Please see my post above about this issue.

Originally Posted by Sniper-05-
Every time I try to get R6 Credits both Currency Packs and Digital Content is locked, what should I do

Hey,

Please try going to the Xbox or PSN store instead of purchasing them in-game.

Originally Posted by Al3liA
i did everything everyone said to do, except for reinstalling r6 with Uplay since when I run Uplay I don't see r6 in the game library, also every time the game is available to launch in epic and then i restart the epic game launcher, it re asks me to connect my account with Ubisoft and gives me an error after that.

Hey,

I can see your Ubisoft account has an Epic account linked. Are you still using the same Epic account that has Watch Dogs 2 on it from the giveaway of that game? Or have you got a new Epic account that you bought Siege on?

The game will link and then appear in Uplay automatically when you are able to launch the game fr... Read more

Originally Posted by Strefl
Is there no temporary fix I can do on my client to fix it?

I'm afraid there isn't anything we can advise to do for this yourself unfortunately.

I'm merging this thread with another to try and keep things in 1 main thread related to this.