Ubi-Borealis

Hey there guys!

Firstly, please allow me for the delayed response, LunaticSlave777.

Just to clarify, you are trying to connect to US East servers, but you are instead now connected to Central and US West. Is this correct?

I also understand that you have tried the troubleshooting steps, with no success. I'm sorry to hear this. I recommend that you open a support case and attach an image of your port forwarding settings so we can take a closer look. Could you also include all of your troubleshooting steps in your case notes? Thank you!

killerjames425, have you tried the steps from our ... Read more

Hello there guys!

I've been in contact with the game team, and they would like some more information to assist in the investigation.

Could you please tell us exactly which projects you are missing, and please provide screenshots showing these projects as missing. Thank you!

Originally Posted by LucNukem73
Well its not there so its hard to tell wich one I dont have but at least the daily quest is not there, all pictures in my ticket... And there is always a message saying there's new projects... at least for me... thanks a lot!!

Could you share your ticket number so we can take a closer look? Thank you!

Originally Posted by sygnus21
FYI, I've no idea what happened but somehow after getting all four pieces of the holster the holster itself is now in my inventory without ever doing the project. Happy I got it, but what gives???

Hello there sygnus21! Thank you for providing us with an update. I'm glad to hear that you've acquired the holster now!

Originally Posted by Griforok
The very last word is written "relaod" instead of "reload".

Hey there Griforok!

Thanks for the report! I'll pass this onto the team for a closer look.

Originally Posted by Colonel.Klink.
I haven't played the game for 4 or 5 months, and back then the game ran fairly solid for me. Yesterday, I came back to playing the game and tried to clear 2 control points. I couldn't complete either of them in one sitting because the game would crash before I could finish clearing them (crashed 3 times total).

I verified the integrity of the game files last night and will see how my play throughs go today.

I'm sorry to hear this, Colonel.Klink. Please let us know if verifying your game files helps with the issue.

You may want to check out the rest of the steps on our ... Read more

Hey there guys!

Thank you for sharing your experiences, and for sharing suggestions for workarounds.

If you encounter problems with stuttering graphics or high CPU, I recommend that you first check out this support article to help begin our investigation.

We have also found that DirectX12 can cause stuttering problems, and we would recommend players try switching from DX12 to DX11, or vice versa if they have DX11 running instead.

If the issue persists after trying these steps, could you please open a ... Read more

Originally Posted by moodswoods
Hello Agents,

I think I stumbled on a new bug today...at i havent witnessed this before.

I was playing Stranded tanker today in a random group (not my game instance). All directives were activated.
Somehow I could not pickup medkits that dropped from enemies, although I had 0.
Here is a Screenshot:

Hello there moodswoods!

Thank you for your report, and for providing an image.

Does this happen frequently, or did it only happen this one time? If possible, would you be able to provide a video of it happening, as this would al... Read more

Originally Posted by Grylls_the_Gom
Yes, it happens everytime I log in my boosted character.
I have boosted character and not boosted character, so I have 2 characters. That issue only happens to my boosted character, which means not boosted(30lv) character shows loading screen info correctly.
And I've never suffered from stuck or crash in loading screen.

Thank you for taking the time to answer those questions. It will help in our investigation!

Would you possibly be able to send us a video link that shows the issue happening in-game? Thank you!

Originally Posted by Scarto112
Just bought Division 2. When I try to play, I get "An Epic Games service is unavailable at the moment. Please try again later." Can't log in. Help?

Hello there Scarto112! Welcome to the forums!

You may want to contact Epic Games Support for more information on this error, as it may be that they are having issues with their services at the time of trying to connect.

Are you launching the game from the Uplay PC client, or from the Epic Games launcher?

... Read more

Hello there nullpos! Welcome to the forums.

I've just moved your post from The Division 2 Player Support to The Division Player Support. Please make sure to be more vigilant in where you post in the future

CaptainBahattin is correct. Our team are aware of this issue, and are currently investigating further. Once an update is provided, we will share it within the forums. We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by xDarkDante
Any chance that the Developers can take a look and implementing better resource utilization/clean up? Would be nice not to have to run a 3rd party application to perform resource clean up.

Thank you for your suggestion, xDarkDante. We understand that running additional programmes is not the most convenient solution for players. I'll pass this feedback onto the dedicated team.

WrecK3rr is correct, Shdw_Phnx. Our team are currently investigating the issue with pistol re-calibration. I'm afraid I don't have an update yet, but once we have one it will be shared in our forums.

We apologise for any inconvenience, and appreciate your patience at this time.

Hello there swdan!

Just to clarify, you are given the option to purchase The Division 2, however it is the Russian version of the game. Is this correct?

I recommend contacting our support team with more information about your region so we can investigate this further for you. Once you have opened a case, please share your ticket number so we can take a closer look. Thanks!

Originally Posted by IchigoMait
I completed the 2nd Pentagon mission on Challenging with some random dude who joined. I got season mission summary auto open in my face, but then I chose to open the mission summary with the prompt, the game closed the season mission summary, opened the mission summary. But when I closed the mission summary, I was left with no way to leave the mission area, either by using the exit as the button prompt was missing, or using the map that I can't access, nor I could access the etc. menu to log out or quit the game, while the other peep exited fine.
So end result alt+f4. And here I am posting about it.

Hello there IchigoMait!

Have y... Read more

Originally Posted by Iam_Pabzz
This is becoming more common and annoying now.

Yesterday I joined a matchmade game running heroic mission for Fenris Gear and that host was having this issue, however, when others joined in and played for 5 mins they decided to kick the host because it was causing distraction and annoying.

This is not the first time by the way, couple of weeks ago it happened.

Heres a video of what I'm talking about

Hello there Iam_Pabzz!

Thank you for your report, and for the video. To help in our investigation, could you let me know if this took place on clan server?

Originally Posted by tdx2
I couldn't complete a bounty today because one of the three targets would not come out of the room it spawned in. It just stayed behind a closed door. Video below

https://youtu.be/XZxsgydNq9Q

Hello there tdx2!

Thank you for your report. I've forwarded your video to our team for further investigation. ... Read more

Hey there guys!

As dagrommit points out, our teams are aware of this issue and are currently investigating further. We have no official update yet, I'm afraid, but once we have one it will be shared within the forums.

We apologise for any inconvenience caused, and thank you for your patience at this time.

Originally Posted by Boogy.Man
Still an annoying bug, any fix coming up?

Hey there Boogy.Man!

Please be assured that our team are still investigating this issue. I'm afraid we have no official update yet, but as soon as we do it will be shared within the forums. We apologise for any inconvenience, and thank you for your patience at this time.

Originally Posted by AA_BRIAN
Sawyer Kneepad has the talent:

Stand Your Ground
Can not be staggered by explosions.

But in Raids (Raid 1 and Raid 2) the mortar explosions do stagger me. Sawer kneepad is not working against them.

I don't know this is intended or not. But if its not intended, than we are loosing a great potential for this Exotic.

Hello there AA_BRIAN!

To help us to investigate this further, could you please answer these questions for me?

- Does this issue occurs only with Raid bosses or other boss type enemies such as in main missions?
- Was the issue encountered with both level 30 and 40 versions o... Read more