Ubi-Clem

Ubi-Clem



21 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Baldao_013,

Thank you for answering questions asked by my colleague.

This will help us with the investigation.

I have forwarded all the details to the development team, and they will have a look at it in the near future.

I will not be able to provide any ETA on a possible resolution.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @I3eard_of_War,

Thank you for bringing so much details to the report.

I have gone ahead and forwarded this to the dev team with all the mentioned details.

We would come back to you if they need further information.

Thank you again, I will keep this thread up-to-date with the latest information provided by the dev team. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @R0CH3LL3,

Thank you for sharing this thought and bringing more explanation and images to help us contextualize the issue.

I have gone ahead and reported this to the dev team, so they can have a look themselves.

I will keep this thread up-to-date when more information will be given. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Oatiecrumble,

Thank you for bringing this up.

First, in order to help and make sure everything is steady, I will have to recommend following the steps mentioned is this article.

Then, as this looks very rare, and I assume its reproducibility ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello everyone,

I have read you all, and I'm sorry to hear that the experience you have playing The Division 2 is slowly being disheartening.

For now, I can only suggest you to make sure that the minimum requirements are met to play the game optimally.

If you encounter any crashes yourselves, feel free to have a look at this article, as it could help resolve many issu...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Markphyton-toa,

Thank you for sharing your thoughts and opinion on the game.

I just had a look and the Hermano backpack is still being worked on.

Also, the Picaros Holster are currently receiving a review regarding all the feedback provided by the players.

I will not be able to provide an ETA regarding any of the changes (should changes take place).

Thank you for your understanding!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Oatiecrumble,

I totally understand that the issue appears randomly.

In order to forward this to the development team, we need to be able to replicate the issue, so they can have a look into this themselves.

I will document this report to keep track of this issue.

Thank you for reporting such a behaviour.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @chacachaca13,

This is a legitimate question.

I have double-checked and yes, the knee pads are on the report as well.

Thank you for letting us know.😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @wipie_chocopie

Thank you for providing this video showing the issue within the game.

I have forwarded this to the dedicated dev team, so they will have a look in a near future.

Thank you for your cooperation on this! 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Jimmy_DA,

If you are also willing to report a specific issue you are encountering, please provide us with information regarding the specific issue.

That way, we will be able to forward this to the development team in the most efficient way.

So any images, videos, detailed explanations are very welcome.

Thank you for your understanding. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello everyone,

I have merged a couple of threads to keep things tidy. That way, it'll be easier to gather the required information.

I will forward the reports you have made to the development team.
For those who have not mentioned it, please state the platform you are playing on.

We will keep you updated on this thread.

Sorry for the inconvenience, and thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Code-Fantome,

We appreciate any help from players to ensure a positive gaming experience. 

For such reports, and due to data privacy, we would need to proceed via e-mail.
I have gone ahead and created a case for yourself where all the information have been transmitted.

You can have a look at your case from the website here.
Please, don't share the case n...

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20 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @WLDrunknMunky,

That's quite odd, indeed.
Thank you for sharing such a behaviour.

Could you please confirm that this is constantly happening and that you would be able to reproduce this anytime?

Could you please provide a video of the said behaviour, so we know what steps are made before for reproduction's sake?

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @chacachaca13,

Thank you for sharing your thoughts on the Picaros Holster subject.

Loads of feedback have been brought to the dev team, and they are currently working on it.

Please understand that I am not able to provide any details on the ongoing investigation, nor provide an ETA.

Thank you.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @ven8ture,

Thank you for reporting such a behaviour and providing these details.

In order to identify the steps here, we would like to have some more information :

  • Was this issue happening before TU16.1? If yes, is this still happening on TU16.1?
  • Did you do something specifically before the issue was encountered? Or it was totally random?
  • Is this also occurring for other blueprints?


We would appreciate you to answer these questions with the most details.
In advance, thank you! 😊...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Code-Fantome,

Thank you for spotting such a behaviour.

Could you please send us images or videos for the other sets you are mentioning?

This would be helpful to forward the bug report we intend to make for this matter.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello guys @BSG75_Actual & @Drauf

So I can forward this to the dev team, could you please provide a video or images showing that the requirements are met to earn the ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello everyone.

Thank you for sharing all of this useful information.

I've gone ahead and reported the behaviour to our dedicated team.
We will keep this thread updated with the latest information we receive from them.

In the meantime, feel free to get back to us for any other issue or question!

Comment
    Ubi-Clem on Support Forums - Thread - Direct


Hello @X-T801,

Unfortunately, we are not able to bring support in any other language than English.

Could you please translate and provide more information regarding the issue you're facing?

Sorry for the inconvenience, and thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @bonnie-n-kings,

Quick update to mention that the investigation is ongoing.

We will keep this thread up-to-date with the latest information provided by the dev team.

Make sure to stick around!
If you have any queries in the future, do not hesitate and reach out at any time 😊