Ubi-Clem

Ubi-Clem



18 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @JTdawg12, and welcome to the Discussions.

The ownership of a game is bound to the Ubisoft account. Meaning that if you launch Rainbow Six : Siege through Steam while not being connected to the account it was activated on, the system won't be able to authenticate ownership.

If you wish to play on another account, that said account must own the game.
However, if you require a game transfer, you can always ...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @M43L57R0M, and welcome to the Discussions.

First, I'd like to let you know that I have redacted the case numbers out of the post. As these are private information.

Then, thank you for posting and bringing such a detailed explanation to the situation.
However, for this specific matter, I can only suggest waiting to get an answer from the Support team to get the investigation going.
As this is account related, we can't handle this here for safety and privacy reasons.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @zolimeister_ , thank you for posting.

As this is store/account related, I would suggest you contacting our Support team through our one-to-one channels.

You can find these channels here: Facebook - ...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @AstroworldTexas, and welcome to the Discussions.

I'm sorry to hear that you are facing such an issue on the Ubisoft Connect overlay.

As a first step towards resolution, could you please try to complete thes...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @jason34660 & @BRower_02, and welcome to the Discussions.

I understand that you are also facing issues regarding the cross-progression in Rainbow Six : Siege.
...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Xiaoshu, and welcome to the Discussions.

I am sorry to hear that you are facing sanctions.

In order to get an investigation going to appeal a ban, I'd recommend contacting our Support teams through the one-to-one channels below:
...

Read more

06 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Eilimz, and welcome to the Ubisoft Discussions

I'm sorry to hear that you have not received a response yet. Apologies for the delay encountered due to peak activity period.

For such a request, and due to data privacy, I'd need you to wait for a response to your case through our one-to-one channels.
As you already made the request and got an investigation going, you will receive the desired support.

Thank you for your understanding.


05 Jan

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @TheBadii, and welcome to the Ubisoft Discussions.

For such a matter, as it has to deal with account activations. I can only suggest contacting our teams through One-to-One channel to discuss this with you.

You can do so via the following:
Facebook
...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @TTV-TonyBaffoni, and welcome to the Ubisoft Discussions.

Would you be able to provide us with a video of this error, so we can look further into this, and potentially raise it to the dev teams?

I'd recommend uploading the video to YouTube (or any other video hosting platform such as Streamable or Google Drive) and share the link here.

This would be much appreciated. ๐Ÿ˜Š
Thank you!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @robincitin23,

Thank you for sharing your thoughts on this. I'll make sure to keep track of it.

Posting this type of feedback/suggestion here is a good thing to do.
However, I would not be able to share anything regarding this subject. Nor any plan in changing the game sooner or later.

This is still appreciated, and we'd like to thank you for that. ๐Ÿ‘

Comment
    Ubi-Clem on Forums - Thread - Direct

Hey @robincitin23,

Thank you for sharing your thoughts on this. I'll make sure to keep track of it.

Posting this type of feedback/suggestion here is a good thing to do.
However, I would not be able to share anything regarding this subject. Nor any plan in changing the game sooner or later.

This is still appreciated, and we'd like to thank you for that. ๐Ÿ‘

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @S3lll & @bachinet_knight

As mentioned by my colleague above, this has been reported multiple times and our teams are hard at work to come up with a fix a...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Rfox13,

I'm sorry to hear that you are facing such an issue.

Could you please let me know on what platform are you playing on?

Thanks ๐Ÿ‘


04 Nov

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @coolflame0, I have merged your initial thread to another one that dealt with the same issue you had.

Could you please have a look at Ubi-Milky's message above to guide you towards the Ubisoft Support, so they could have a look?

Thank you for your understanding! ๐Ÿ˜Š

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @ArabiaisBalling and welcome back.

I am happy to hear that the initial issue is now part of the past.

Regarding the "memory leaks" that you mentioned, I would first recommend you to make sure that everything related to the game performance is up-to-date.

I would also suggest having a look at our ...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @PixelGuitar, welcome to the Ubisoft Discussions.

I have answered some of the threads you joined regarding this specific matter.

Your information has been passed on, this issue is actually under active investigation, however, I will not be able to provide an ETA regarding the fix.

Thank you for your understanding, and sorry for any inconvenience that could be caused.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Alksi_, and welcome to the Ubisoft Discussions.

That's an odd behaviour, indeed. I'm sorry this is happening to you. We will try our best to help you on this matter.

First, I will recommend our technical troubleshooting guide. It could help resolve the issue ...

Read more
Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @PixelGuitar, and welcome to this thread.

As I mentioned on the other thread you joined, your information has been passed on.

Thank you for reporting that such a behaviour is still happening.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @PixelGuitar and welcome to this thread.

I am sorry to hear that you are also facing this issue.

I have forwarded the details needed to help the ongoing investigation.

Not only that, but I won't be able to give an ETA on the resolution, but I can assure that it's being looked after.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @FluMMz-_,

We all do ๐Ÿ˜Š

Thank you again for the report, it is much appreciated.
If you have any queries in the future, do not hesitate and reach out at any time