Ubi-Clem

Ubi-Clem



20 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there,

Thank you for bringing further reports and sharing your concerns about this issue.

I've had a glance to the investigation, and it's still ongoing.
We'll make sure to keep this thread up-to-date with the information provided by the dev team.

Sorry for the inconvenience, but I would also like to thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there,

@WrecK3rr 's expertise is spot on.
Thank you for sharing.

By the way, @HellsWind, feel free to come back to us anytime, so we can help you for ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @GrayStaff & @WrecK3rr

I have found some interesting discussion regarding this matter ...

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    Ubi-Clem on Support Forums - Thread - Direct

Hello @r_-_ ,

Thank you for bringing this to our attention.

In order to forward this to the dev team, could you please provide some other instances where you encountered this issue as well?

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @V4MPiR1;

I'm sorry to hear that you and your teammates have experienced the said issue.

I had a glance at the reports made to the development team.
They are working on that issue at the moment we speak.

Unfortunately, no ETA has been provided.

Sorry for the inconvenience if you should encounter this issue again, and thank you for the report!


14 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Nicklander ,

Unfortunately, no updates have been made recently.

Please, be sure that we will keep this thread updated with the latest information we receive.

Thank you!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @twixuss ,

Thank you for reporting such a behaviour.

I have forwarded your report with the dedicated game team.

I want to let you know that we appreciate these kinds of reports.

Thank you! 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @ZaKeRMPH ,

First, your English is very good! 😊

Thank you for reporting such a behaviour to us.

Could you please make sure that you have verified the game's file and try again after verifying it?

Is this behaviour happening in some other game modes or maps, or ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @mertanian ,

Thank you for sharing such a detailed investigation made on your side.

So we can forward this to the team, could you please provide us with the DXDiag?
Please, do not post this on the Ubisoft Discussions.

I have gone ahead a created a Support Case for you to use and link the required file to it.
You can access it by clicking here.

To extract a DxDiag, click ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @j-m-franco ,

Thank you for sharing such a detailed feedback.

I have forwarded the feedback to the relevant teams.

As this is game design related, I am not able to disclose any of the results of these suggestions.

Thank you for taking the time to contribute to making better gaming happen.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @FireFox2m ,

Thank you for your report and for the video that shows exactly what you mentioned.

Before escalating this to the dedicated game team, I have to make sure that you have completed the steps of our troubleshooting article here.

On...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @JanetJnt ,

I understand that the report would be the same as it was by the time.

Please understand that we ask for more piece of evidence to bring to the game team, so they can have multiple contexts, configurations to observe the issue from.

That being said, sadly no updates can be made at this time.

Sorry for the inconvenience, and thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @JanetJnt ,

Thank you for bringing this report to us.

As the image is quite hard to read, could you please provide in game screenshot instead of map editor screenshots?
This will allow us to fully investigate this.

Thank you for your understanding. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Sir_Medic ,

I'm sorry to hear that you face an error message when connecting to Trackmania.

In order to help you resolve this issue, I would recommend going through the steps of this troubleshooting article.

Should the issue persist,...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @n3r1i ,

Thank you for adding this report.

As per previous posts, this is ongoing, and we can't provide an ETA for this specific issue.

We will make sure to let the people on this thread know of any future information provided by the game team.

Sorry for any inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @Amundsen96 & @prohjort ,

First, thank you, ...

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    Ubi-Clem on Support Forums - Thread - Direct

Hey there @jjeFFeSS ,

I have gone ahead and reported this issue to the game team.

Thank you for flagging this and coming directly to us!

If you have any queries in the future, do not hesitate and reach out at any time.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @jabelsjabels ,

Thank you for sharing this.

We had reports that have been made around a month ago stating the same thing as you encounter.

Could you please answer the following questions so we can forward this to the game team:

Does the issue still occurs after the latest update?
Does the issue occur right after starting the game or after playing for a bit?
Do you use any VPN or 3rd party apps that may affect the internet connection?

Thank you in advance. 😊...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @LolloTheMad ,

I would assume myself that the review means that the White and Blue part of the royal map you made is too hard to fill in the criteria.

Also, they apparently have encountered camera issues while playing the map. Whether it is when transitioning to a block to another, low roofs, going downhill...
Many reasons can be assumed. Unfortunately, the team goes through a lot of submission and are not able to provide very detailed feedback.

I hope I could help. If you need anything else, feel free to update the thread 😊...

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