Ubi-Clem

Hello @Choum, and welcome to the Ubisoft Discussions.

I am sorry to hear that you are facing freezes.

Could you please try every single one of the steps mentioned in this article?

Let me know of any changes!

Hey @veki,

Is the issue still occurring?

If so, could you please try @nailbomb69 's workaround? (Thank you, by the way! It is nice to see fellow players helping each others).

Let us know of any updates, so we can look further together. ...

Hello @Chuck-Bee and welcome to the Ubisoft Support.

Could you please follow the troubleshooting steps you will find in this article please?

Once this done, could you please run tests and let us know of any changes?

You mentioned updating a driver and ...

Hello there @AlpineBrisket,

The issue has been studied through, and the dev team will bring a fix to it.

I am not able to disclose any information on the investigation nor the ETA for the fix.

Thank you for reporting such a behaviour, we appreciate that!

Hey @csanc195,

I'm very happy to hear that you got back into the battlefield!

It was a pleasure having you around.

If you have any queries in the future, do not hesitate and reach out at any time.

Hello again @csanc195,

As mentioned before in other threads where you were in, you will be updated by the Ubisoft Support directly.

I wish you good luck while waiting for their answer!

Hello everyone,

As mentioned by my colleague above, such issue must be processed through our Ubisoft Support website directly. None of this information should be posted in the forums.

I would suggest to wait for a little bit until the Support gets back to you with the results of their investigation.

Thank you for your understanding.

Hello there @Bucnastymd & @WLDrunknMunky and welcome to the Ubisoft Discussions.

I am sorry to hear that the premium credits you bought are missing from the comp...

Hello again @WLDrunknMunky,

Thank you for sharing more details about this specific issue.

I have gone ahead and forwarded this behaviour to the dev team.

I will keep the thread updated with the latest information shared with me.

Thank you again.

Hi again @r_-_,

Thank you for brining more explanations, as this help us contextualize the issue.

I have forwarded the issue to the relevant team for review.

Thank you!

Hello there @Eblis712 and welcome to Ubisoft Discussions.

For such an issue, as it is account related, I would recommend contacting the Ubisoft Support directly from the website or social media.
You can find the direct links here (please click on the desired one) :
...

Hello @csanc195, and welcome to the Ubisoft Discussions.

I just had a glance at the case you created through Ubisoft Support and I can tell that the investigation is ongoing, and you will receive an answer very soon.

In the meantime, should you encounter any other issue or have any other queries, please let us know!

Hello guys,

This issue could occur for many reasons, hence why some people could be affected and others not.

As we mentioned before, our dev team is giving it all to figure out a solution in the shortest amount of time.

We are sorry for the inconvenience, but we also would like to thank you for your understanding.

Hello @x_Atompilz_x,

I understand your opinion on this specific issue.

I've had a glance at the report made to the dev team and I can tell that they are looking into this.

Furthermore, I will not be able to provide an ETA regarding their definitive answer, though.

Sorry for the inconvenience.

Hello everyone,

Thank you @T-H-U-D-D for sharing the video.

This issue is currently being investigated by the dev team.

We are genuinely sorry for the inconvenience that might cause.

Thank you all for the reports!

Hello @MaraxusCA,

Thank you for sharing such a behaviour.

I have forwarded your report to the dev team.

I am not able to disclose any details of their investigation, but I will keep this thread up to date.

Thank you, and sorry for the inconvenience.

Hello @bksredline,

We are thrilled to learn that the issue you encountered has now been fixed.

Please, take care of yourself in the battlefield!

If you have any queries in the future, do not hesitate and reach out at any time

Hello @lazytiger20 and welcome to the Ubisoft Discussion.

I am sorry to hear that you are now facing such issues when playing The Division 2.

In order to help you and possibly isolate the issue, could you please click this link.

The steps you will find in the article will help you resolve issues like you've been experiencing.

If the issue persists, please let us know! ...

Hello @Gabriel-Knight,

That's an odd behaviour indeed.

Could you please try to follow these steps, as they intend to help with any issues regarding browsers.

I'm sorry for the in...

Hello everyone,

Could you please all have a look as @WrecK3rr mentioned :

It's a purple item and is at the very bottom of the appearance page. Look again.