Ubi-Clem

Ubi-Clem



15 Mar

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there@AgreaableCorgi, and thank you for your post.

Could you please tell us what challenges are they? For which operator?
Would you be able to provide a screenshot of the challenges showing completion?

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @LawBringer26, there is no ETA that can be shared at the moment, I'm afraid. Apologies for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @N-_-N-N, thank you for posting.

I'm afraid we can only bring assistance in English on this forum.

We'd rather not use translation tools if we can, as this can lead to misunderstandings, and keeping the conversations in English could also help others to relate.

I invite you to contact us directly, through our ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @gus-frizz, welcome to the Discussions.

I'm sorry to hear that you lost operators.

For such issue, I'd advise contacting us through our one-to-one channels, so we can have a deeper look at your inventory directly.
You can contact us through any of the following links: ...

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    Ubi-Clem on Support Forums - Thread - Direct

Thanks for letting us know, @unexactriot299. I'll forward the report to bump the issue.

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    Ubi-Clem on Support Forums - Thread - Direct

Hey @MrBoriz, I can see that your case is currently being handled by our teams.

Apologies for the delay.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys,

Can you please let us know if anyone is still facing this issue after having uninstalled Overwolf and all associated programs?

Thanks.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Stack-Overflow, we'll note that and pass it on as a piece of feedback as well. Thanks.

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    Ubi-Clem on Support Forums - Thread - Direct

Hey @GGiuliano93, thank you for sharing your input on this, it's good to know that the Vulkan API solved the issue. I'll note that down for documentation purposes.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there,

Could you please have a look as of today?
If it persists, please contact us through the Help Website, so we can have a further look for yourself.

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys,

Thank you for the reports.
We indeed faced a compatibility issue with the new Ubisoft Connect update not working on older OS.
We decided to roll back to the previous update, apologies for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @ekra, and thank you for providing the clip.

Is this issue persisting as of today?
Ubisoft Connect encountered issue with some Operating Systems by the time you sent the message. We have rolled back a previous update to solve this.

Also, could you please make sure that the Ubisoft Connect overlay is turned on? To do so, here is a ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Cheers, @OMGaSRT5, our specialist will then handle your ticket internally and get back to you as soon as they can! Thanks again 👍

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there, I can that your case is currently being worked on, I can only suggest patience until your questions get answered by our specialists! Thanks 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @QuicXilveR_00_, and welcome to the Discussions.

Thank you for sharing the video of the explained behaviour.

As far as I know, this is working as intended.
Once you have clicked on "Open Now", the system triggers the loot and grants it to your inventory.

If you have further questions, let us know!

Comment
    Ubi-Clem on Support Forums - Thread - Direct
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    Ubi-Clem on Support Forums - Thread - Direct

Hey there, and welcome to Discussions.

I can only appreciate the interest you show in the game by the will of having a fair and enjoyable environment to play in (as we do).

DDOS attacks have been a serious subject since a while back. By the time, we shared our strategies to tackle this issue. Even if the article we shared appears to be outdated, I can assure you that we work hard to reduce the occurrences.
If you are yourself witnessing an attack, we would greatly appreciate if you could report it to our one-to-one channels, so it can...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Krisz-San, welcome to the Discussions.

I'm sorry to see that you are facing such issues with graphics in Siege.

Have you tried rolling back to a previous driver version to see if it comes from that?
If not, could you try?

Please let us know how you get on. 👍

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Killervador, welcome to the Discussions.

Apologies for the delay of the response.

I am sorry to hear that you are receiving this error code.

I can see that you have reported this on the 28th of February, could you please tell me if the issue persists as of today?

It should have resolved itself since then.

Thanks!


14 Mar

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Mr-Bitcoin,

Thank you for bringing your input on this!

We recently spotted issues on the Store within Ubisoft Connect and we are currently working to resolve these.

However, we do appreciate your workaround that might help others! Thank you for sharing. 😊