Ubi-Clem

Ubi-Clem



27 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @cOwOdy, and welcome to the Ubisoft Discussions.

Could you please explain what issue are you facing exactly?

That way we can make sure to provide you with relevant information and troubleshooting steps if applicable.

Thank you!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello guys, @chiibearrttv & @LightningW0lf75, and welcome to the Ubisoft Discussions.

I am sorry to hear that you faced such an odd behaviour while playing.
...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Pharohe, welcome back.

Sorry to hear that.

My colleague mentioned that we could credit these boosters only if they were activated and that a degradation was recorded.

In your case, because we don't know what caused the disconnection, we won't be able to help you further.

We took notes of the suggestion, and are glad that you share your thoughts with us.

Sorry for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @OutTF, and welcome to the Ubisoft Discussions.

The issue you mentioned has already been reported by the past and is currently being worked on.

Feel free to check the R6Fix web page: (https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE) to have a glance at all the reported issues.

If you have any queries in the future, do not hesitate and reach out at any time 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello again @prohjort, and thank you for reaching back to us.

I appreciate the fact that you took the screenshot I have asked for.

Since the previous one resolved itself, we should give the 30 a chance to fix itself in the next few days as well.

I'll document the report you made in case it has not changed when the day comes.

Thank you again for sharing this to us in the Discussions! 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Trouble-TM, and thank you for sharing this workaround.

I would suggest ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @monkey7m3, welcome back.

I'm glad to hear that the issue is much less frequent.

Still, could you please make sure that Ubisoft Connect remains up-to-date and that your internet service supplies enough stability in the connection to the Ubisoft services.

You could also clear the cache of the launcher occasionally to help it stay healthy.

If it is still a big issue, and you are encountering it consistently, please come back to us, so we can investigate further!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @lStenvin and welcome to the Ubisoft Discussions.

Thank you for sharing the report.

I have added this to a report to the dev team that specifies the exact same issue. They are currently working on it.

I would not be able to provide a workaround for now, sorry for the inconvenience.

It is much appreciated that you shared this with us, though. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Typisch-Andy, and welcome to the Discussions.

Thank you for sharing this to us.

This specific issue has been reported successfully and will be addressed in an upcoming update.

In the meantime, we are sorry for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Alamaxia and thank you for your responses and the videos/images provided.

I have forwarded the information to the development team, so they are now aware of this occurrence.

I wish to thank you for the report, it is very much appreciated. 😊

I will keep this thread updated with the last information I get from the report.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @AnnoyingBroda and welcome to the Ubisoft Discussions.

I am not sure if I am getting this right, as the ranked matches are design as such : first to 5 wins.

Would you be able to provide a screenshot of such a behaviour, so we can add context and have a look at what happened? 🙂


25 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @SuonBiCha and welcome to the Ubisoft Discussions.

I am sorry to hear that you have been permanently banned in Rainbow Six : Siege.

For data privacy reasons, amongst others, we would need you to contact Ubisoft Support directly to get an investigation regarding an appeal going.

You can find your way ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Samsbase200,

Chat times depends on the region you're in.

I have gone ahead and reported the issue you're facing to the dev team.

We will keep this thread updated if we need more information on your side. 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @AlDogYT and welcome to the Ubisoft Discussions.

Thank you for sharing your opinion on the game difficulty for the current season.

I'll forward this to the relevant, but I will not be able to disclose any of the results, nor give an ETA regarding a potential change.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @BigML_ and welcome to the Ubisoft Discussions.

I am sorry to hear that you are facing such a behaviour.

I wish we could fully help you with this, but as you are using a VPN, we can't fully support the usage.

I hope you will find someone to help you with this within the forums!

Sorry for the inconvenience.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @prohjort and welcome to the Ubisoft Discussions.

Could you please provide further explanation and share images/videos, so we can get the context?

I mean, we know what Track of the days are, but how did you find out that 2 tracks are displayed on the same day?

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @ibaraki_-douji, and welcome to the Ubisoft Discussions.

I am sorry to hear that you are facing those issues.

Could you please have a look at this link and make sure that each of the steps are thoroughly followed?

Also, could you please try ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Ikewolf and welcome to the Ubisoft Discussions.

So we can isolate the issue, could you please try to run tests unplugging your keyboard when playing Trackmania and figure out if this still occurs?

Also, here is a link that can help you. Make sure that ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Army_Tanker,

I'm sorry to hear that you encounter issue with an unsupported device.

As you mentioned, it is not supported, so we can't provide full support towards this one.

I hope you are going to find a solution within this thread though! 😊

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Alamaxia, and welcome to the Ubisoft Discussions.

Thank you for sharing and explaining the behaviour you've encountered. Quite odd indeed.

Could you please try to verify the game files or reinstalling if it doesn't help?

Please let us know of any changes.