Ubi-Clem

Ubi-Clem



14 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Mantsche ,

As a first step towards resolution, could you please try verifying the games file?

If the issue tends to persist, could you provide us with a video clip of the issue occurring?
This will help us to add the context and share the video of the issue to the game team.

Thank you for your understanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @hant5 ,

I understand your suspicions regarding a game file.

The suspicion is legitimate, but let me assure you that our game files will not provoke any damage to the system.

I would still recommend to make sure that you have downloaded the game from our launcher and that nothing could bring a change to the integrity of the game files.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @coldfya ,

Thank you for sharing this video clip to help us bring the best context to the investigation.

I successfully have reported this to the dedicated game team.

We appreciate that feedback and wish to thank you for letting us know.

If you have any queries in the future, do not hesitate and reach out at any time ๐Ÿ˜Š

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @twixuss ,

You were asking if you could make a performance profile.

For this matter, I would suggest reducing the graphic settings that you currently use to lower down the CPU/GPU usage of the game while creating maps.

This could help with the lags (as it could be local) that you encounter as well.

Also, changing screen mode could help with the first issue. Could you please run tests in different screen modes (windowed, borderless...)?

Please, feel free to keep us updated.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @milksh2ke ,

We appreciate the feedback you brought to us.

As we don't support Ubisoft Nano games directly here, I would redirect you to their website, where you could contact them directly.

Please, follow this link: (https://nano.ubisoft.com/).

Thank you ๐Ÿ˜Š

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello there @Ghisloufou ,

Thank you for reporting such an issue.

I am genuinely sorry that you are facing this.

Could you please make sure that these troubleshooting steps are completed and a complete reinstallation of the game has been made as well?
...

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13 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Sokol-TM ,

Thank you for sharing such a behaviour, and also thank you for sharing the workaround you found yourself.

We'll make sure to forward this in order to involve the related team.

Have a great day ๐Ÿ˜Š

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Adi_0204 ,

As mentioned by @shoeylacy (thank you, by the way), you can find a similar thread ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @BourbonKid3000 & @shoeylacy ,

I have forwarded the feedback to the game team.

I will not be able to disclose any of the result coming from it,...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @EntryLag & @zai-tm ,

Thank you for sharing more details about this issue.

This has been reported to the relevant team, and we all appreciate the report...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys @Adi_0204 & @DodzyTm ,

Could you please tell me if you are able to reproduce this issue intentionally?
Or if it happened again since you have reported the issue?

Thank you! ๐Ÿ˜Š

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @MummieSan ,

As you recently created a thread regarding this issue, I will not provide answers here.

You can find the thread you created ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @honblb100 ,

I'm sorry to hear that you can't launch Trackmania properly and encounter a crash while doing so.

As a first step towards the resolution of the issue, could you please have a look and browse through these troubleshooting steps and run tes...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys,

Thanks again @Fvoarin for sharing the results of your own investigation. Your expertise is much appreciated.

If anyone else is still facing this issue, feel free to keep this thread updated.

Otherwise, I'd assume this have been solved, and we can all enjoy grinding our PBs again ๐ŸŽ

Thank you!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @Altaiyr_ ,

Thank you for sharing the bug report. It's very helpful.

Could you please try to uninstall the game and reinstall it on another Storage Space device, if possible?
Please make sure that the format of that other space device is NTFS.

Please let us know of any updates regarding this issue!

Thank you.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @sikari_35 ,

I'm sorry to hear that the troubleshooting steps did not help to resolve the issue.

Following these, could you please try to download the game on another Storage Space device?
Please make sure that the format of the devices are NTFS.

However, if none of the troubleshooting steps help to resolve the issue then could you please contact support via one of the following support channels:

...

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12 Oct

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @gamende_lol,

I am sorry to hear that you are facing crash issue when playing Trackmania.

In order to isolate the issue and getting towards the resolution of the problem, could you please have a look at these troubleshooting steps?

Also, could y...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @psYchoedgE,

Thank you for sharing this experience to us, we appreciate that.

I'm glad that you were able to find a fix by diving into this. It's genuinely a good job.

We are grateful for such a detailed explanation.

Thank you again.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @MummieSan,

Thank you for reporting such an issue.

Could you please tell us if the issue is still ongoing? As some of the players that encountered such a bug had resolved this issue passively.

If the issue persists, could you please have a look through our ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey there @zacattack114,

Thank you for sharing this to us.

As mods are not created by any Ubisoft service, our support regarding mods is limited.

As a first step towards the resolution of the issue, and for testing purposes, I would recommend uninstalling all the mods you could have to avoid any conflict with the game itself.
Could you please reinstall the game afterwards? This would help to make sure that the game-files are not impacted by any third party software.

I would recommend having a look at ...

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