Ubi-Froggard

Ubi-Froggard



10 Aug

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Mesakaga

Thanks for the suggestion. I can definitely pass this on for you so that the dev team may be able to consider changes to this in future 🙂

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks @int5749 and @TheNorfolkian, I know there's been some issues like this before but I've forwarded that info on to the game team so they can check and see if they can r...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for the suggestion. I will forward this on to the game team for you for consideration for future updates 🙂

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Leotaurus1995

I understand you are frustrated that your game is crashing, however, you would need to meet the refund policy for any refund requests and we can't handle refunds over the forums.

We will also be more than willing to help look into the cause of the crashes you have been experiencing. Please reach out on one of the links below if you haven't already:

...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @levi_120

I see you have an open support ticket with us that has been escalated, so we will be getting back to you through there when we have an update for you.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @TheNorfolkian

Thanks for your post about this. I haven't seen any feedback about there being no difference between these settings myself before, but I'll pass it on so it can hopefully be looked into.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @cellogirl98

We have had this issue reported since update 1.3.2, so it's something the dev team have been aware of for some time, but we don't have any info on a fix currently. I apologise for any disappointment caused.


09 Aug

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We're unable to add resources back manually I'm afraid. Could you let us know which items you were able to buy duplicates of so we can look into this please?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @int5749

Unfortunately reloading a previous save would be the only way around this if you can, but could you let us know which item(s) you were able to purchase twice so we can look into this?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @TOMATo_L  

I'm sorry to hear your game is crashing when trying to change gear or view the map. 

Please just run through the steps in this article and just see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC. 

Also, I assume you haven't got both controllers connected at the same time? If so, please try disconnecting one of them.

If ...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @akaPixelChick

I'm sorry to hear you are unable to progress with this. Can you record a video clip showing this issue please so we can forward it to the game team to report this to them?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @JacobNewerDown

I'm sorry to hear you have been having low FPS issues on multiple of our games. I understand if you are just posting to vent frustration, that's fine to do so, but if you would like us to try and help you resolve it on here, please can you let us know what steps you have already tried so we can try looking into anything else that may help you?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @matt_archer1

Does it only do this if you aim your bow during a loading screen? If so, this is something we have reported already, but let us know if it does it regardless of if you do that or not.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @MALCOR_5000,

We are aware of this and it is being looked into currently as it's obviously a serious issue preventing players from accessing their saves, so I apologise for the inconvenience caused. If there's anything you need to do, we'll be sure to let players know here on the forums, but I would imagine this is something that needs a patch to resolve.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Randelia

Thanks for the screenshot. I'll forward this info and a copy of your save file to the dev team to look into this.

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Hey @PrashanthDoshi

Thanks for your feedback. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates.

I hope you continue to enjoy the game!

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @craftycurate

I don't see any known issues of it and don't know why a skill tree would just appear at that time. Don't suppose you have footage of it?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I see the issue is still open and hasn't been marked as resolved, so just seems to be luck that they stopped appearing for you @TheNorfolkian

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @BeardedXFit

I'm sorry to hear your game crashes during the mission. Do you have another save file you can reload from before this and see if the same thing happens on there?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @werty22pl

Please can you clarify what you mean by "the game ends"? Does the game crash to the desktop?