Ubi-Froggard

Hey @orldan

So we can report this to be looked into, would you be able to let us know if it's all armours doing this, or have you only noticed it with one recently or just a few?

If you could let us know which one(s) you saw this with too, this will be something we'll have to get the QA team to test.

Also, if you have any video or images we could pass on too, that could also be useful to them.

Hey @NikKa_

I'm sorry to hear this. If it's still missing and the money is showing as missing from your account, this means there is an authorization hold on the funds, but this won't ever complete if there's been an error at checkout, and the money usually returns to your account after 5 - 10 working days by your bank. 

Some banks will remove the hold on the payment earlier if you ask them to. 

You will need to make a successful payment in order to use it, so if you do attempt the order again, it may be worth trying a different payment method or a differ...

Hey @VisaryScolar

I'm sorry to hear your game is crashing randomly but thank you for the information you have provided so far. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to r...

Hey @OldsCool0308

If you could also send us the system files mentioned above, that would be great and we'll take a look into those for you too. You can send them through the support site on a ticket / live chat too.

If it happens again, please try and capture some footage for us and let us know, even if it's just done from your phone, as it may contain something that the QA team can use to reproduce and find the cause of it.

Thanks for the additional info @BT3241

Hey @Rogervonshruber

Glad you've found a workaround. Do you mean you just went straight to the games installation folder and launched it from the .exe file?

Hey @orldan

I see it is quite an old issue. It is only a display issue but I'll give it a bump to see if we can get an update on if it will be resolved.

Hey @Gimli-0

I'm sorry to hear that's happening. Please can you clarify which platform you are on, how often this happens, and what you have done to try and resolve it already (if anything)?

Hey @Im_Very_Bad-_

The problem with adding something to prevent people from getting banned from a game crash or internet connection drop out, would be that people could force that to happen to get out of losing games and have no penalty, so opens it up for abuse.

Hey @P-Diffy29

Yeah, that could be affecting it as well as the time of day that you are generally playing. If unranked is finding games quickly for you, then I would suggest using that mostly for practice to be able to help climb the ranks and get a higher placement.

Hey @LaGy-DARKLORD

I've forwarded on your report, but please note for future reports that naming and shaming on the forums is also against the rules of the forums. You can also report things like this to us via ...

Hey @PetrouiCZ

We're unable to handle bans over the forums. Please reach out on one of the channels below:

Live Chat (when available)

...

Hey @Gigiilpisello

You can read updates on cross play and cross progression plans here. What the Xbox accepts as a controller is something that we are not able to control, but that is a hot topic amongst players and not one we often see req...

Hey,

Please post what platform you are on, and any steps you have already tried if you would like some assistance with this.

Thanks for sharing what worked for you @Miko251.

Hey @kwonki5330

Do you have the same issue as reported in this thread?

Hey,

I've just merged a few threads I've seen on this. Please see the answer I posted to the first one above so we can help look into this.

Hey @Mikashirinkuto

I see there was an issue that should have been resolved some time ago and we had a megathread about this ...

Hey @gamecrusher447

Thanks for those images. I found we have already reported multiple times some of these but I have added on the ones you've mentioned above that weren't already reported.