Hey @TimidTyson
I see we did report this some time ago, but unfortunately we were unable to reproduce the issue ourselves so a cause and therefore a fix has not been found.
I'll forward on the information and video you have provided here so the team can take another look at it.
Hey @AnglerDK
Cross-progression can't be disabled unfortunately as it's tied to your Ubisoft account. I apologise for any disappointment caused.
Hey @tron0150
Thanks for the image showing this. How long have you noticed it being like this for? Was it just after a specific patch?
Hey @GurkTheDovakiin
You need to purchase additional content on the same platform you purchased the game on, so if you own the game on Ubisoft Connect, you can't buy the content on Steam as it won't be compatible.
@Hoolsyy Do you also have the game through Ubisoft Connect?
Hey @Ddp2270-2
I'm sorry to hear your game is crashing after launching it. Please just run through the steps in this article and just see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.
If you still have issues after these steps, let us know here and we can create a support case for you, as we'll need to get some system files (...
Hey @Mrglasss
It's not a known issue, no. What kind of controller are you using?
Also, I assume you are actually wanting to use the controller and not a mouse and keyboard?
Hey @aNoodleHunter
Technically, the game isn't supported for use with laptop graphics cards, however, it could be that your laptop is set to use the onboard graphics chip rather than the graphics card, so you could make sure it is using the correct one. Please follow the steps in the article ...
Hey @AKA-Xueyue
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid.
You can also reach out via live chat during times that it is open, and we will be able to repl...
Hey @Laghnar
Please can you let us know which error codes you are seeing?
Also, do you know if you have an active PS+ membership and it hasn't expired?
Hey,
At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS. Certain games could work; however, we are unable to assist in case of compatibility issues.
Hey @danocek343
I'm sorry to hear your game is crashing. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.
Another good thing to try is to close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like "cachebackup". T...
Hey @Arakelyan99 and @JixieTV
I'm sorry to hear you are having this issue too. Please see Ubi-Milky's post above on contacting us about this.
Hey @AlexJox
I'm sorry to hear your game is still crashing whenever someone uses Sens. I see you had a live chat before and it looks like it was resolved previously. But as you have a support case created from the live chat, if you log back in to the support website you should be able to see your old cases and you can update it again. Even though it is closed, it will reopen the case when you comment on it again and we can continue assisting through there.
Hey @skinbag11
There's no known issues to have a black square on the screen during play or in the main menu. Could you provide a screenshot or video showing how big this is and how it looks please?
Hey @GodPlix
I understand it's not fun to be team killed but they will get banned for doing so, just like you have for reacting and team killing them back.
Hey @manu04nun
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.
Hey @ClaymanCletus-0
We'll need to handle this kind of issue through a support ticket or live chat, so someone will get back to you as soon as possible if they haven't already.
Hey @xlost3mb3rx
I'm sorry to hear you have been getting a connection error message and been unable to play.
If it is still happening, please can you go through the connectivity troubleshooting found here.
If you still need assistance, we'll need to speak to you through a support ticket to look into this, so let us know and we'll create a ticket for you.
If you would...
Hey @r-a-b
Thanks for your feedback on the ranking system. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates.
I hope you continue to enjoy the game!
Hey @bananaez
This error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own.
If you can't remember having another account or the details for it, we can help you resolve it, but not on a public forum, so please reach out through one of the options below so we can help you locate the correct account to login to.
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