Ubi-Froggard

Hey @veico_cm

The known issues list isn't handled by us (Player Support) and isn't an exhaustive list of all issues.

We only manage the Megathread list (also not an exhaustive list of known issues) which we would only add an issue to when a thread becomes what we consider a Megathread (a thread with a lot of comments on), and this is only on a page of comments currently.

We do report everything to the dev team that we say we will / have and will provide any updates from them whenever we can if there is anything to feed back to the players before patch ...

Hey @saintvire

I'm sorry to hear you are having this issue with Tyra being stuck. Is it always in this exact spot it happens? Can you also just confirm what the last thing in the quest you had to do, as there's been a couple of different but similar reports of an issue with this, so just need to see which one this falls under.

Hey @tleongsc

Apologies to the delay getting back to you on the thread but thanks for updating it to let us know it's resolved already. Usually when something happens like this, it is a Ubisoft Connect related issue rather than game related and it may also affect things like your friends list not showing and is usually temporary and doesn't last too long.

Hey @yuan980520

I'm sorry to hear the NPC is missing. I don't see this being a known issue at all. Would you be able to record a clip of you having a wander around the entire settlement, and even just outside it, just so we can show the dev team that she's not around anywhere. If you could also make sure your save game is uploaded to the cloud, so we can forward them a copy of your save file too, and just let us know this is done too.

Hey @cajunhotsauce

You don't get a CD key when purchasing the game through Epic, it links to the Ubisoft account automatically.

It sounds like you are logged in to Ubisoft Connect with the wrong Ubisoft account that didn't activate the game originally.

Could you double check the username you are signed in to and see if you have another account? If you are unsure, we can help look into this for you but would need to speak to you privately on one of the options below:

...

Hey @lleeh21

No, you don't need to delete it first. The download time will be dependant on your internet speed and connection, so it's impossible for anyone to put a time on that for you.

Hey @ignaciofuentes

I see this issue has been reported a lot already and the dev team are working on an update for this.

Hey @veico_cm

Thanks for reporting this. It doesn't look like this is something we're aware of. Could you just let me know if the issue remains no matter what other things you have equipped with it, just so we can see if it's related to anything else specifically?

Hey @intensecactus

I apologies for the the delay getting back to you. Are you still having this issue today?

If so, do you turn your computer off or do you just leave it on constantly?

Hey @cheesy_blend

I've moved the post to the correct forum for you. Can you just let us know if you have the game installed on the main Xbox HDD or on an external HDD?

If it's an external, please can you try installing it on the main drive?

Could you also just try a reinstallation of the game to see if this helps?

Hey @a44blinkin

I'm sorry to hear one of the medallions is missing for you. I asked the game team what would be needed to look into this for you, so if you could provide some images of the following, we'll get this reported to them to look into:

. Screenshot of your order of the ancients screen
. Screenshot of your inventory showing how many medallions you currently have
. Screenshot of you interacting with Hytham to see what options are available

It would be better if you can capture all this in a video, and just provide a YouTube link to vie...

Hey @ekum05

I'm sorry to hear you are unable to hear the dialogue. Can you let us know what your sound output setup is (headset, speakers, TV) and can you try changing it to anything else, just for testing purposes? Even if you can just use some normal wired earbuds, just to see if the issue is something to do with the current setup.

Hey @konungr1372

I'm sorry to hear your game crashes whenever unlocking an achievement. You could try disabling the Ubisoft Connect overlay in the Ubisoft Connect settings and see if this helps prevent this if you have any others left to get still.

Regarding your runes, can you let us know what gear you had them equipped to and when it happened? There was an issue that was resolved with Divine Gear and runes that should be resolved on 1.5.1, so if it's happened again on the latest patch, that would be something we can report again if it's the same issue.

Hey @crisbartel

We have submitted a report from another player where they were trying to do a second sickle heavy attack when using a shield on the left hand, and they said they have to spam the heavy attack button otherwise it doesn't work. We were able to reproduce this and the dev team will look into it. Does this sound like the same setup for you?

Hey @tazzywrx

I'm sorry to hear you are having a connection issue with Reda's shop. If you are still having this, please can you try disconnecting the console from the internet whilst in-game, give it 30 seconds or so and then reconnect the console to the internet. Give it another minute and see if this has resolved the issue.

Hey @leuitenentwedgy-0

I'm sorry to hear of your issue with this trial. I see we reported something similar with this trial that was resolved a while ago in the 1.3.1 patch.

Could you capture a video clip and upload it to YouTube using the PS4 share feature please, showing what happens for you exactly, and we'll forward it to the dev team to look into again.

Hey @nightvamps

I'm sorry to hear you have been experiencing this. The good news is that this has been reported previously and a fix is already in the works for a future update, so hopefully it won't be too long for this to be resolved for you.

Hey @thenorfolkian

I don't see it being reported previously so I'll pass on the video to do so. Thanks!

Hey @presidentzidane

We've forwarded on the reports of this to the dev team already but unfortunately don't have news of an update to address this issue yet. Please keep an eye on the patch notes we share in the News and Announcements to see if this has been addressed.

Thanks for replying already @azullfr

@Maawrcan we also have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.