Ubi-Froggard

Ubi-Froggard



08 Jun

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @randelia

So we can look into the crashes further with you to see what may be causing them, we'll need to get these system files from you to look into this further. 

DX Diag

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @adwardyr

Please can you provide more information on what is happening or provide a video example if you are seeing an issue with the clothes physics?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @mikeybarnett

I think you just need to keep playing. Could you provide some images or a video showing your completed quests log please and I'll ask someone from our game team to take a look and see if they can identify which things you haven't done.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ltgxg

I can see that this should be resolved in a future patch, so please keep an eye on the patch notes we post in the News and Announcements section when we have released a patch to check for this.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @sillygoose82

I'm sorry to hear you don't have Codex page V.

I see that an issue was reported with missing codex pages previously that should be resolved, like you mentioned, but we have also seen another report of this happening with page 4 since then too. I will let the dev team know about your issue with page 5 and forward on a copy of your save file too, so they can look into that if needed.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ereint

Any luck with obtaining any yet?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Thanks for the images and reports. I've forwarded on the ones that we hadn't reported previously.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for linking that thread @azullFR . I'll get back in that one shortly.

Thanks for providing the name @SidSixT

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey all,

Thank you for reaching out! We are aware of this issue affecting Reda's contracts and can confirm that the team is actively working on it. This issue will be fixed in an upcoming update.


25 May

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ecocrash

I saw your posts in the wrong game forum and have just moved the info to this thread for you. Not sure why that kept happening for you. I'm sorry to hear your game is crashing but thank you for the system specs you have provided so far.

Please can you check through the steps in ...

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24 May

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @tallydaboy123

Thanks for reaching out! After thorough investigation, the development team is unable to address specific voice line and subtitle alterations. The team must focus on issues that have a comparatively higher impact on gameplay experience.

I apologise for any disappointment caused from this. 

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @vm4m9tz4pb

I'm sorry to hear you are having the issue also. It's not something that was intended to be resolved in today's patch, but you could you provide a video clip if it's still happening after today's patch please?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @redviper11

I just had a check but I see it's still an open issue that we're aware of unfortunately. I apologise for any disappointment caused.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I don't see any other ways to get this from the information that I have, but I'll ask and put a suggestion forward to make it available in other ways if it's not, as I know it would be disappointing to have to start over to get it.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for the links and images. I'll see if I can get someone to look into this and if it's possible to keep information more up to date or at least add a disclaimer on about patches and additional content sizes.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @reveriiic

There's another patch today, so it will be higher than that now, but it sounds about right if you don't have extra content too.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ukyo9999

I'm sorry to hear this. If the money is showing as missing from your account, this means there is an authorization hold on the funds, but this won't ever complete if there's been an error at checkout, and the money usually returns to your account after 5 - 10 working days by your bank. 

Some banks will remove the hold on the payment earlier if you ask them to. 

You will need to make a successful payment in order to use it, so if you do attempt the order again, it may be worth trying a different payment method or a different bank card.  
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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @sidsixt

We can certainly pass on the suggestion for you. I'll add that it got some comments in support of this too.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

@azullFR Thanks for providing some information already.

@jeffinuk75 Regarding the 1st issue you mentioned, could you provide a screenshot of the quest you referred to for me. I just want to check if it's a game quest or a Ubisoft Connect challenge so I can see if this is something we can help unlock from our side.