Ubi-Froggard

Hey @itismemarkinit

I'm sorry to hear this is still showing and not counted towards your progress. Could you take some screenshots or capture a video clip showing what you see still please so we can forward this to the team to look into?

Hey @banana_player

I see we have a known issue with this description (that I'll hide with a spoiler tag) spoiler

Could this be the same issue you are experiencing? If so, it's something that should be resolved in a future update.

Hey @iTz_Ark_Angel_x

I'm sorry to hear your game is crashing often and thank you for the information you have provided so far, and to everyone else who has already suggested some things.

Please do check through the steps in these articles here ...

Hey @girlwithylweyes

I'm afraid we don't have news or a NG+ mode currently but keep an eye on the News and Announcements section or the official site ...

Glad you were able to find some help here @kingstonsnelson. Thanks for letting people know it still helps.

Hey @hella686

Thanks for updating the thread to let us know its working already. hope you enjoy it

Hey @fcgcell1984

I'm sorry to here your achievements never unlocked. Can I just check if you were connect online at the time whilst completing or had you noticed any Ubisoft server connection errors at the time?

Hey @arlen1000

You don't need a key when purchasing from Epic. To correct this situation, I recommend the following troubleshooting steps:

Close Ubisoft Connect fully so it isn't running at all.

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and copy the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please try downloading the game again in Epic or launching it.

Hey @danielwlsn

Glad you were able to get back into your game and thanks for sharing what worked for you. Hope it helps others.

Hey @pyropiper77

I'm sorry to hear you are unable to access the DLC's. Can you just let us know:

- Was the game bought on your PSN account digitally, or bought on another PSN account and shared with you?

- Or do you own the game on disc? If it's on disc, please can you take a photo of the game box (front and spine) and disc and share them with us so we can see the region of it please?

If the game and your PSN account that bought the DLC's are of different regions, this will explain why the contents are not working for you.

Hey,

We've passed on the reports about used quest items and chest keys but currently don't have any updates from the dev team on if this will be changed in a future update.

Hey @odyssone24

I see we have forwarded the suggestion on previously but I'll add another comment that this is something we still see asked for.

Hey,

Thanks for bringing this up and I apologise for any confusion caused from it. I don't see any mention of the game size on the Ubisoft store page. Can you provide a screenshot of what you see and the web address link please, in case it's just on a specific region store different to what I am connecting to.

Thanks @spirantcrayon22, spoiler to see if ...

Hey @benny2wong

Try clicking on the 3 little dots and then clicking "view product" and you should be able to see a PS5 version to download.

Ah OK @shadowscxv, well I'm glad you have been able to pass it this time anyway. I apologise you had to go through doing it all again.

Hey @shakey19811

We have a server issue going on today so it's likely related to this as it's many games and platforms. We have a ...

Hey @derpetronics

As suggested above, please try progressing in the game a little bit and playing for a little time and see if this is all it takes to resolve, as it's not a known issue we are seeing reported by others too.

Thanks @ironvital1. I've reported this happening for you and always forwarded a copy of your save file on to the dev team so they can look into this.